Universal Banker - Central

Republic Bank•St. Petersburg, FL

12d•Onsite

About The Position

The Universal Banker provides efficient, professional, and quality customer service to Republic Bank & Trust Company clients while selling business and consumer deposit products. The role delivers service through opening and closing deposit accounts, directing customer service issues, and handling teller transactions, while contributing to the banking center’s sales goals. The position handles client transactions, deposits, payments, withdrawals, wires, cash advances, ATM balancing, night-drop transactions, and related account research while following banking-center security procedures. It also uses consultative sales to identify opportunities for additional deposits, loans, and other bank products; supports client onboarding and account retention; and operates consumer loan systems. The associate is expected to follow bank policies and compliance requirements, maintain knowledge of regulatory changes, and model the bank’s values and culture. Travel between Republic Banking facilities may be required, including occasional out-of-town travel. The schedule may include some evenings, weekends, and/or overtime. Applicants must be authorized to work for any U.S. employer; the bank cannot sponsor or take over sponsorship of an employment visa at this time. This position is subject to SAFE Act registration requirements for associates engaged in covered residential mortgage loan originations.

Requirements

At least 2 years of previous retail sales experience or 1 year of Republic Retail Banking experience.
Basic computer skills.
Proficiency in Microsoft Office products and internet applications.
Fluency in English, including speaking, reading, writing, comprehension, and communication.
Excellent verbal communication skills for interacting with clients and meeting financial objectives or resolving problems and complaints.
Self-motivation and ability to work well in a team environment.
High energy level and a strong sense of urgency.
Organization and ability to multitask.
Must meet SAFE Act registration requirements and maintain good standing if engaged in residential mortgage loan originations as defined by the SAFE Act.
Must be authorized to work for any employer in the United States.

Nice To Haves

Previous loan experience preferred.
Fluency in Spanish, including speaking, reading, writing, comprehension, and communication, preferred.
NMLS registration may be required.

Responsibilities

Provide comprehensive, prompt, efficient, and professional service during client transactions.
Receive and process cash and check deposits, verify amounts and endorsements, and enter deposits into the core system.
Greet clients and develop strong banking relationships with regular clients; consistently deliver the Republic Experience.
Balance the cash drawer daily to meet Republic’s performance standards.
Perform SSR transaction overrides and make hold decisions.
Receive mortgage, consumer loan, and other payments; verify amounts due and enter payments into the core system.
Take outgoing wire requests, process cash advances, cash checks and withdrawals, open and record night-drop deposits, balance the ATM, and research client inquiries while following security procedures.
Use consultative sales conversations with existing and prospective clients to identify deposit, loan, cross-selling, and other business opportunities.
Open and close business and personal deposit accounts, including checking, savings, and CDs, as needed and in accordance with bank policies and procedures.
Monitor new-account activity to ensure cross-sales are activated and onboarding is completed.
Follow the bank’s new-client onboarding process and procedures.
Work calling lists to cross-sell products, expand client relationships, and retain existing accounts.
Use the consumer loan system for unsecured, auto, and other consumer loans.
Maintain working knowledge of applicable compliance requirements, learn new regulations, and assist with implementation when required.
Model and foster behaviors supporting the bank’s values and corporate culture.
Perform other assigned duties and projects.
Stay current on new developments, best practices, and statutory and regulatory changes.