Relationship Banker Associate

NBT Bancorp•Portland, ME

About The Position

The Relationship Banking Associate delivers high-quality customer service and responsiveness to support the satisfaction of internal and external customers. The role processes routine transactions and related services accurately, efficiently, and in accordance with policies and procedures. It identifies and refers sales opportunities to appropriate business partners or lines of business, through in-person and telephone interactions, and provides support for basic consumer deposit account opening as required. The position also performs administrative duties, maintains records, prepares forms and reports, balances the daily vault, and follows security measures and controls to minimize potential losses. It engages customers in consultative conversations, conducts sales and service calls, resolves customer issues, and participates in community events supporting the Community Reinvestment Act. Other duties may be assigned as required.

Requirements

High school diploma or equivalent.
At least one year of experience in related banking positions or equivalent sales/customer service experience.
Excellent listening and communication skills.
Ability to approach customers, identify needs and opportunities, and have customer conversations.
Organizational, interpersonal, and customer relations skills, including problem-solving and decision-making skills.
Ability to function in a fast-paced, ever-changing environment.
Ability to work well with people as part of a team.
Proficient computer skills.
Must be authorized to work for any employer in the United States; visa sponsorship is not available.

Responsibilities

Process routine and non-routine teller transactions and customer and account servicing duties accurately and efficiently according to policies and procedures.
Perform administrative duties, including maintaining records, preparing forms and reports, and balancing the daily vault.
Engage in referrals and relationship management in accordance with established objectives and goals.
Support new deposit account opening as required and refer customers to appropriate business partners when necessary.
Identify customer needs and opportunities through interactive, consultative conversations.
Conduct sales and service calls to existing and potential customers to meet existing needs and prospect for new sales leads.
Take ownership of customer issues and complaints, resolving them or enlisting support to ensure timely service and satisfaction.
Adhere to security measures and controls to minimize potential company losses.
Participate in community events supporting Community Reinvestment Act efforts.
Perform other duties as assigned and required.

Benefits

At least 22 days of paid time off annually for full-time employees, prorated in the year of hire.
Six weeks of paid parental leave at 100% of salary.
Medical coverage, including employer HSA contributions for participants in the High Deductible Health Plan.
Dental and vision coverage.
Flexible spending accounts for healthcare and dependent care expenses.
Employer-paid short-term and long-term disability coverage, with an option to purchase additional long-term coverage.
Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary hospital, accident, and critical illness coverage.
401(k) with employer matching, optional Roth 401(k), and a pension plan.
Adoption assistance.
Tuition reimbursement.
Employee Assistance Program.
Pet insurance.
Banking service benefits and financial planning assistance.
For part-time employees working 20 or more hours per week: medical coverage with employer HSA contributions for eligible plan participants, dental and vision coverage, voluntary benefits, and six weeks of paid parental leave.
For all part-time employees: paid sick and safe leave, Employee Assistance Program, and banking service benefits and financial planning assistance. Part-time employees working at least 1,000 hours in a calendar year are eligible for the retirement plans described.