Relationship Banker

Old National Bank•Madison, WI

11d•$17 - $30•Onsite

About The Position

The Relationship Banker builds and strengthens client relationships by delivering personalized financial advice and solutions. The role involves understanding client needs, providing guidance, and connecting clients to Old National Bank products and services to support their financial goals. Bankers create positive client experiences through proactive outreach, meaningful conversations, and effective problem resolution while supporting banking center sales, service, and team goals. They also participate in their communities to build relationships and enhance the bank’s reputation. Positions may be based in one banking center or support multiple locations within a market. Old National Bank has served clients and communities since 1834 and has over $70 billion in total assets. The bank emphasizes community involvement, social responsibility, inclusion, and its core values. The position has two levels: Relationship Banker and Relationship Banker II. The foundational Relationship Banker role develops client engagement, sales, and banking operations skills, with an expectation of progressing to Relationship Banker II within approximately 12 months after completing training, demonstrating capability, and sustaining performance. Relationship Banker II is a fully proficient role that independently manages client relationships and consistently meets or exceeds performance expectations. The stated salary range is $17.00 to $29.75 per hour. Actual offers may vary based on responsibilities, relevant skills and experience, education, and geographic location.

Requirements

High school diploma or equivalent.
Experience in banking, retail, sales, or a client-facing environment.
Demonstrated ability to build relationships and deliver strong client service.
Strong communication and interpersonal skills.
Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.
For Relationship Banker: at least 1 year of retail, sales, service, or client-facing experience; banking experience is a plus but is not required.
For Relationship Banker II: at least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.

Nice To Haves

Associate or bachelor’s degree.
Bilingual proficiency in Spanish.
Banking experience for the Relationship Banker level.

Responsibilities

Build and grow client relationships by understanding needs and providing personalized financial solutions.
Proactively engage clients through outreach, follow-up, and ongoing relationship management.
Identify opportunities to introduce additional products and services that meet client goals.
Partner with internal specialists to connect clients to broader capabilities when appropriate.
Deliver a high-quality, consistent client experience across interactions.
Achieve individual performance goals, including account acquisition, lending, referrals, and digital adoption.
Use a consultative sales approach focused on advice and long-term relationship value.
Contribute to banking center performance through individual production and team collaboration.
Execute transactions and servicing activities accurately and in compliance with policies and regulatory requirements.
Follow procedures to protect clients and the bank, including fraud prevention and risk-awareness practices.
Collaborate with team members, share best practices, and support overall performance.
Participate in community activities and outreach to build relationships and generate business.
Continuously develop skills and knowledge to improve performance and client outcomes.
Complete required onboarding, learning, training, and licensing milestones within established timeframes.