Relationship Banker

Old National Bank • Coal City, IL

11d

About The Position

The Relationship Banker builds and strengthens client relationships by delivering personalized financial advice and solutions. The role focuses on understanding client needs, providing guidance, and connecting clients with Old National’s products and services to support their financial goals. Through proactive outreach, meaningful conversations, and effective problem resolution, the banker creates a positive client experience and contributes to banking center success through relationship growth, team goals, and consistent sales and service execution. Relationship Bankers also build community relationships and enhance the bank’s reputation. Positions may be based in one banking center or support multiple locations within a market.

There are two levels of Relationship Banker. The foundational Relationship Banker develops client engagement, sales, and banking operations skills, completes onboarding, training, and licensing requirements, and is expected to demonstrate readiness to progress to Relationship Banker II within approximately 12 months. The Relationship Banker II is fully proficient and independently manages client relationships, demonstrates consultative sales skills, and consistently meets or exceeds performance expectations. Advancement depends on demonstrated capability, performance, operational execution, and completion of required learning paths and licensing.

Requirements

• High school diploma or equivalent.
• Relationship Banker: at least 1 year of experience in retail, sales, service, or a client-facing role; banking experience is a plus but is not required.
• Relationship Banker II: at least 1 year of banking experience, working knowledge of financial products, and demonstrated consultative sales and lending capability.
• Experience in banking, retail, sales, or a client-facing environment.
• Demonstrated ability to build relationships and deliver strong client service.
• Strong communication and interpersonal skills.
• Ability to recommend financial products, apply sales practices, and operate within banking policies and procedures.
• NMLS registered or eligible to register with the National Mortgage Licensing System and Registry.

Nice To Haves

• Associate or bachelor’s degree.
• Bilingual proficiency in Spanish.
• Banking experience for the Relationship Banker level.

Responsibilities

• Build and grow client relationships by understanding needs and providing personalized financial solutions.
• Engage clients through proactive outreach, follow-up, and ongoing relationship management.
• Identify opportunities to introduce additional products and services that support client goals.
• Partner with internal specialists to connect clients with broader capabilities when appropriate.
• Deliver a consistent, high-quality client experience across interactions.
• Achieve individual performance goals, including account acquisition, lending, referrals, and digital adoption.
• Use a consultative sales approach focused on advice and long-term relationship value.
• Contribute to banking center performance through individual production and team collaboration.
• Execute transactions and servicing accurately and in compliance with policies and regulatory requirements.
• Follow procedures to protect clients and the bank, including fraud prevention and risk-awareness practices.
• Collaborate with colleagues, share best practices, and support overall team performance.
• Participate in community activities and outreach to build relationships and generate business.
• Continuously develop skills and knowledge to improve performance and client outcomes.
• Complete onboarding, learning, training, and licensing requirements within established timeframes.

Benefits

• Competitive compensation with a salary and incentive program.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k).
• Continuing education opportunities.
• Employee assistance program.
• Impact Network Groups focused on engagement, awareness of diverse backgrounds and experiences, and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED