Personal Banker

PNC Bank•Phoenix, AZ

19d•Onsite

About The Position

As a Personal Banker in PNC's Retail Banking organization, based in Phoenix, Arizona, you will acquire and deepen branch customer relationships through proactive sales and service. You will identify opportunities to improve customers’ financial well-being, collaborate with ecosystem partners, and position PNC solutions to grow revenue, loyalty, and customers’ share of wallet. The role is in-office; candidates are encouraged to discuss workplace expectations with their recruiter and hiring manager. Spanish bilingual ability is preferred. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The Personal Banker delivers a full PNC conversation during client interactions, using a defined sales process that includes outbound calls, service-to-sales conversations, teller interactions, appointment setting, and lobby engagement. The role also educates customers on transaction-management options and technology, resolves customer problems, adheres to policies and procedures to manage risk, and participates in efficient and accurate daily branch operations. Candidates should have the knowledge, skills, and abilities needed for the position. Roles at this level typically require an associate degree or equivalent and related experience or product knowledge; typically, 3 or more years of experience are required. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree. No degree or required certification is listed. Candidates may be subject to additional background checks under Consumer Financial Protection Bureau regulations.

Requirements

Typically requires 3 or more years of experience.
Roles at this level typically require an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Demonstrate customer focus by making customer needs and satisfaction primary considerations and using that knowledge to create customized solutions.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.
Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Bilingual Spanish speaking ability.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Preferred competencies include knowledge of banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial well-being and manage the customer experience.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Position PNC solutions to generate revenue, build customer loyalty, and grow customers’ share of wallet.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify suitable PNC solutions.
Educate customers about options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by following policies and procedures, exercising sound judgment within established limits, and maintaining heightened scrutiny to avoid loss.
Participate in daily branch operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and back-up child/elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.