Senior Mortgage Banker (Non-network)

Bank of Montreal • Virtual, CA

19d • Remote

About The Position

The Senior Mortgage Banker cultivates, builds, and manages relationships with referral networks to generate mortgage business and increase BMO’s share of the home financing market. The role identifies sales opportunities, develops and executes marketing and sales programs, pursues national and local partnerships, and seeks cross-sell and up-sell opportunities. It also strengthens BMO’s community presence through participation in trade shows, conferences, and related events.

The position guides customers through mortgage applications and processing, advocates for customers, coordinates with branch teams to finalize documentation and make appropriate referrals, and resolves or escalates issues so that customer expectations are met and funds are advanced in a timely manner. It provides professional service, identifies needs for other banking products, and keeps current with consumer needs, industry trends, mortgage practices, and applicable regulatory requirements.

The role works with internal and external stakeholders to complete home financing applications, records updates in internal systems, analyzes and reports data, supports operational programs and strategic initiatives, and completes transactions in compliance with relevant requirements. The banker works mostly independently, uses judgment to solve problems within established rules, and applies BMO’s Risk Management Framework and approved Risk Appetite when making decisions. Broader work or accountabilities may be assigned as needed.

The role typically requires 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience. For U.S. work, the position originates consumer loans and requires Federal registration with the Nationwide Mortgage Licensing System and Registry. A criminal background review and credit history evaluation are also required, along with restrictions on serving in a real estate agent capacity.

Requirements

• Typically 3–5 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• In-depth understanding of the mortgage lending process and applicable regulatory requirements.
• Strong interpersonal, sales, customer service, and negotiation skills.
• Expert knowledge of self-management and teamwork, personal lending, and relationship sales and management.
• Functional knowledge of personal banking, investments, trust services, business and commercial lending, and cash management.
• Strong knowledge of the broader real estate industry and mortgage market.
• In-depth verbal and written communication skills.
• In-depth collaboration and teamwork skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• If the role is credit-qualifiable, credit qualifications and associated credit knowledge and skills must meet credit portfolio requirements and qualification standards.
• For the U.S. position, Federal registration with the Nationwide Mortgage Licensing System and Registry is required; the Bank will provide instructions on registration requirements.
• For the U.S. position, a criminal background review and credit history evaluation are required, along with restrictions on performing in a real estate agent capacity.

Responsibilities

• Build and manage referral relationships to generate mortgage business and increase BMO’s home financing market share.
• Identify sales opportunities and refer customers to BMO colleagues as appropriate.
• Develop and execute marketing and sales programs, including targeted programs, promotions, and initiatives.
• Contact referral and origination sources, pursue national and local partnerships, and expand the network through referrals and originations.
• Identify cross-sell and up-sell opportunities and work toward individual sales and profitability goals.
• Represent the Bank’s community presence at trade shows, conferences, and related events.
• Advocate for customers and guide them through mortgage application and processing activities.
• Coordinate with branch teams to hand off customers, finalize mortgage documentation, and refer customers with non-mortgage needs.
• Resolve or escalate service issues, help meet customer expectations, and ensure funds are advanced in a timely manner.
• Respond to customer queries and identify needs for banking products such as everyday banking, lending, and investment products; refer customers to appropriate BMO partners.
• Stay current on consumer needs, industry trends, best practices, and regulatory requirements, policies, and procedures for mortgage products and services.
• Develop solutions and recommendations based on business strategy and stakeholder needs, and advise assigned business or group on implementation.
• Support strategic initiatives with internal and external stakeholders, help determine business priorities and sequencing, and independently analyze strategic issues.
• Liaise with BMO teams and customers to complete or fulfill home financing applications.
• Document updates in BMO internal systems so employees can track customer opportunities, transactions, and issues.
• Analyze data, provide insights and recommendations, and prepare regular and ad-hoc reports and dashboards.
• Provide input into operational program planning and implementation; execute routine tasks within relevant service-level agreements.
• Organize work information for accuracy and completeness and complete transactions in compliance with guidelines and other requirements.
• Apply the Risk Management Framework and make sound, risk-informed decisions consistent with business strategy, approved Risk Appetite, policies, laws, and regulations.
• Complete onboarding activities as required.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses may be included, depending on compensation package and pay type.
• Other perks and rewards may be included, depending on compensation package and pay type.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree