Personal Banker

PNC Bank•Houston, TX

6d•Onsite

About The Position

As a Personal Banker in PNC's retail organization, based at the Buffalo Speedway branch in Houston, Texas, you will acquire and deepen the branch customer base through proactive sales and service. You will identify ways to improve customers’ financial wellbeing, collaborate with ecosystem partners, and position PNC solutions to grow revenue, loyalty, and customers’ share of wallet. The role is based in an in-office environment; candidates are encouraged to discuss workplace expectations with their recruiter and hiring manager. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. You will guide customer conversations across branch interactions, including outbound calls, service-to-sales opportunities, teller interactions, appointment setting, and lobby engagement. You will educate customers about transaction options and available technologies, resolve problems, follow policies and procedures, manage risk, and contribute to efficient, accurate branch operations. Candidates typically have an associate degree or equivalent and related experience or product knowledge. The role typically requires at least three years of experience. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience, including military service, may be considered. No certification or language assessment is required. Candidates may be subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires at least three years of experience.
Typically requires an associate degree or equivalent, as well as related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate knowledge, skills, and abilities appropriate to the role.
Additional background checks may apply as required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience
Customer service
Identifying opportunities
Leveraging technology
Proactive sales
Banking products
Digital awareness
Effective communication
Managing multiple priorities
Matrix management
Problem solving
Prospecting
Retail lending
Selling
Understanding customer needs

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial wellbeing and recommend appropriate PNC solutions.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Build customer loyalty and grow customers’ share of wallet through a differentiated customer experience.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and taking heightened care to avoid loss.
Participate in branch daily operations and help ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility
Dental and vision options, depending on eligibility
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs that are fully paid
Wellness program with financial incentives
Maternity and/or parental leave, depending on eligibility
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service