Personal Banker

PNC Bank•Oceanside, CA

6d•Onsite

About The Position

As a Personal Banker in PNC's retail organization, based in Oceanside, California, you will acquire and deepen branch customer relationships through proactive sales and service. You will identify ways to improve customers’ financial well-being, collaborate with ecosystem partners, and position PNC solutions to grow revenue, loyalty, and customers’ share of wallet. The position is in-office; candidates are encouraged to confirm workplace expectations with the recruiter and hiring manager. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. The role includes proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. You will deliver a full PNC conversation with each client interaction, educate customers about financial transaction options and available technology, and use product and procedural knowledge to resolve problems. You will also support efficient, accurate branch operations and manage risk by following policies and procedures, using sound judgment, and exercising heightened scrutiny to avoid losses. Candidates typically need an associate degree or equivalent and related experience or product knowledge. Typically, three or more years of experience are required. A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree. The position is incentive eligible, with compensation based in part on company, business, and/or individual performance. Candidates considered for the role are subject to additional background checks under applicable Consumer Financial Protection Bureau regulations.

Requirements

Typically requires an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrated appropriate knowledge, skills, and abilities for the role.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.
The position does not offer employment visa sponsorship, and PNC will not participate in STEM OPT for this position.

Nice To Haves

Accountability.
Banking knowledge.
Client loyalty and customer experience skills.
Customer service skills.
Ability to identify opportunities and leverage technology.
Proactive sales skills.
Knowledge of banking products and retail lending.
Digital awareness.
Effective communication skills.
Ability to manage multiple priorities and work in a matrix environment.
Problem-solving skills.
Prospecting and selling skills.
Ability to understand customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers’ financial well-being and manage the customer experience.
Collaborate with ecosystem partners to grow customers’ share of wallet and acquire, expand, and retain relationships.
Position PNC solutions to drive new revenue and customer loyalty.
Conduct proactive sales conversations through outbound calling, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation during each client interaction to identify appropriate solutions.
Engage customers in the lobby and position products to meet their needs.
Educate customers on options for managing financial transactions using technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and resolve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and demonstrating heightened scrutiny to avoid losses.
Participate in branch daily operations and ensure they are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options, subject to eligibility.
Employee and spouse/child life insurance, subject to eligibility.
Short- and long-term disability protection, subject to eligibility.
401(k) with PNC match, pension, and stock purchase plans, subject to eligibility.
Dependent care reimbursement account and back-up child or elder care, subject to eligibility.
Adoption, surrogacy, and doula reimbursement, subject to eligibility.
Educational assistance, including select programs that are fully paid, subject to eligibility.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays per year, subject to eligibility.
Nine occasional absence days per year, unless otherwise required by law, subject to eligibility.
Between 15 and 25 vacation days per year, depending on career level and years of service, subject to eligibility.