Personal Banker

PNC Bank•Colorado Springs, CO

6d•Onsite

About The Position

As a Personal Banker in PNC's Branch Banking organization, based in Colorado Springs, Colorado, you will acquire and deepen the branch customer base through proactive sales and service activities. You will manage the customer experience by identifying opportunities to improve customers' financial wellbeing, collaborating with ecosystem partners, and positioning PNC solutions to drive revenue and customer loyalty. The role is in-office. Spanish language ability is preferred. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position. You will conduct sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement. You will deliver a full PNC conversation in every client interaction, identify relevant solutions, educate customers about ways to manage financial transactions using technology and other resources, and resolve customer problems. You will also support branch operations and manage risk by following policies and procedures and using sound judgment. The role typically requires an associate degree or equivalent and related experience or product knowledge; typically, candidates have 3 or more years of experience. A comparable combination of education, job-specific certifications, and experience may be considered in place of a degree. The position is incentive eligible, with incentive payments based on company, business, and/or individual performance. Candidates may be subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Requirements

Typically requires an associate degree or equivalent, along with related experience or product knowledge; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Typically requires 3 or more years of experience.
Demonstrate customer focus by aligning decisions and customized solutions with customer needs and satisfaction.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.
Candidates considered for the position are subject to additional background checks required by Consumer Financial Protection Bureau regulations.

Nice To Haves

Spanish speaking ability is preferred.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Preferred competencies include banking products, digital awareness, effective communication, managing multiple priorities, matrix management, problem solving, prospecting, retail lending, selling, and understanding customer needs.

Responsibilities

Acquire and deepen the branch customer base through proactive sales and service activities.
Identify opportunities to improve customers' financial wellbeing and manage their customer experience.
Collaborate with ecosystem partners and community Centers of Influence to acquire, expand, and retain customer relationships.
Position PNC solutions to drive revenue, customer loyalty, and customers' share of wallet.
Conduct proactive sales conversations through outbound calls, service-to-sales interactions, teller interactions, appointment setting, and lobby engagement.
Deliver a full PNC conversation with every client interaction to identify appropriate solutions.
Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
Apply product and procedural knowledge to identify, mitigate, and solve customer problems.
Manage risk by adhering to policies and procedures, exercising sound judgment, and applying heightened scrutiny to identify and avoid loss.
Participate in branch daily operations and ensure tasks are completed efficiently and accurately.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and back-up child or elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.
Incentive pay based on company, business, and/or individual performance.