Personal Banker

KeyBank • Malone, NY

5d • Onsite

About The Position

The Personal Banker serves as a trusted advisor and partner to individuals and businesses in KeyBank communities. The role engages clients in deeper conversations to uncover their needs and provide guidance and solutions that support their financial wellness, both in person and through proactive calling. As part of the branch team, the Personal Banker attracts new clients and develops existing relationships around clients’ financial goals.

This is a client-first, sales-driven role that calls for self-motivation, competitiveness, effective teamwork, polished communication, and confidence. The Personal Banker supports branch operations, follows operational and compliance procedures, and works Saturdays as directed by management. The position is based at the Malone, New York branch.

The position pays a base hourly rate of $20.67–$31.25, with placement dependent on factors including skills, experience, and geographic location. Incentive compensation may include production, commission, and/or discretionary incentives. The posting states that a list of eligible benefits is available by clicking a link, but does not specify the benefits in the provided text.

Requirements

• High school diploma, GED, or equivalent business experience.
• At least 1 year of experience developing current and new customer relationships, achieving sales goals, and building referral sources.
• Understanding of consumer credit, including loan-to-value, debt-to-income, and credit reports.
• Foundational knowledge of sales and service techniques, including tele-consulting, outside calling, prospecting, and networking.
• Demonstrated experience influencing business partners and leveraging centers of influence, including partners such as Key Investment Services, Mortgage, and Business Banking sales professionals.
• Working knowledge of PCs, MS Windows, and Microsoft Office products such as Word and Excel.
• Working knowledge of digital technology, including mobile devices, apps, and web-based browsing, and ability to educate clients on Key digital platforms and capabilities.
• Strong work ethic and high integrity.
• Excellent time management skills.
• Strong verbal and non-verbal communication skills.
• Ability to understand clients’ needs and recommend appropriate banking products and services.
• Ability to understand and manage risks associated with banking operations and client transactions.
• Ability to meet the role’s physical demands, including prolonged standing, frequent hand use and forward reaching, occasional bending and lifting, frequent lifting of 1–10 pounds, and occasional lifting of up to 30 pounds.
• Valid driver's license and ability to routinely and frequently operate a motor vehicle.
• Comply with Key’s Values and Code of Conduct.

Nice To Haves

• Bachelor’s degree.
• Comfort interacting with small business clients, overcoming objections, and asking fact-finding questions with the goal of being helpful.
• Notary license.

Responsibilities

• Provide a strong client experience and be present with clients and teammates.
• Listen for financial wellness opportunities in in-person and telephone conversations and provide customized recommendations.
• Attain individual activity, behavior, and outcome goals and expectations.
• Open personal and business accounts and other products, including consumer checking, small business accounts, deposit products, home equity, unsecured lending, and certificates of deposit.
• Partner with branch teammates and other lines of business to acquire clients and deepen existing client relationships.
• Manage internal and external centers of influence.
• Follow operational, risk, security, audit, documentation, and other applicable policies and procedures.
• Support branch operations, including assisting with client transactions on the Teller line as needed.
• Participate in and occasionally facilitate in-person morning huddles and end-of-day debriefs.
• Work Saturdays as directed by management.
• Perform other duties as assigned, which may change or be added at any time.
• Conduct business professionally and ethically, avoid conflicts of interest, and act in the best interests of KeyBank and its clients.
• Build and nurture client relationships, identify prospective clients, understand their needs, and develop strategies to convert them into long-term clients.
• Deepen existing client relationships by offering products and services suited to clients’ evolving needs.
• Address client needs and resolve issues promptly to support a positive banking experience.
• Evaluate financial information to understand clients’ financial health, identify investment opportunities, and recommend strategies.
• Handle cash transactions accurately and efficiently.
• Routinely and frequently operate a motor vehicle with a valid driver's license.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED