Universal Banker - Florence

Republic Bank•Florence, KY

4d•Onsite

About The Position

The Universal Banker provides efficient, professional, and quality customer service to Republic Bank & Trust Company clients. The role sells business and consumer deposit products, opens and closes deposit accounts, directs customer service issues, handles teller transactions, and helps the banking center achieve sales goals. Associates are expected to deliver the Republic Experience, build strong banking relationships, and support the Bank’s values and corporate culture. The position includes processing deposits, withdrawals, loan payments, wire requests, cash advances, and other client transactions; balancing cash drawers and ATMs; making hold decisions and transaction overrides; and researching information at clients’ requests while following security procedures. Through consultative sales, the Universal Banker identifies client needs, cross-sells bank products and services, follows new-client onboarding procedures, monitors new accounts, and contacts existing clients to support retention and expand relationships. The role also requires maintaining knowledge of applicable compliance requirements and may involve consumer loan system activity and SAFE Act registration.

Requirements

At least 2 years of previous retail sales experience or 1 year of Republic Retail Banking experience.
Basic computer skills.
Proficiency with Microsoft Office products and internet applications.
Fluency in English, including speaking, reading, writing, comprehending, and communicating.
Excellent verbal communication skills for client interactions and resolving problems or complaints.
Self-motivated and able to work well in a team environment.
High energy level and strong sense of urgency.
Well organized and able to multitask.
Must be authorized to work for any employer in the United States; the employer is unable to sponsor or take over sponsorship of an employment visa.
SAFE Act registration and maintenance of good standing are required for applicants engaged in residential mortgage loan originations as defined by the SAFE Act.

Nice To Haves

Previous loan experience.
Fluency in Spanish, including speaking, reading, writing, comprehending, and communicating.
NMLS registration may be required.

Responsibilities

Complete client transactions promptly, efficiently, and accurately.
Receive and process check and cash deposits, verify amounts and endorsements, and enter transactions into the core system.
Greet clients and develop strong relationships with regular clients while consistently delivering the Republic Experience.
Balance the cash drawer daily according to Republic’s performance standards.
Perform SSR transaction overrides and make hold decisions.
Receive mortgage, consumer loan, and other payments; verify amounts due and enter payments into the core system.
Process outgoing wire requests, cash advances, check cashing, withdrawals, and night-drop deposits; balance the ATM and research client requests while following banking-center security procedures.
Use consultative sales conversations to identify client needs, cross-sell deposit, loan, and other bank products and services, and identify additional business opportunities.
Open and close business and personal deposit accounts, including checking, savings, and CDs, in accordance with bank policies and procedures.
Monitor new account activity and ensure cross-sales activation and onboarding are completed.
Follow the Bank’s new-client onboarding processes and procedures.
Work calling lists to cross-sell products, expand client relationships, and retain existing accounts.
Operate the consumer loan system for unsecured, auto, and other consumer loans.
Maintain knowledge of compliance requirements, learn new regulations, and assist with implementation when required.
Model and foster behaviors that support the Bank’s values and culture.
Perform other duties and projects as assigned.