Bank Manager Jobs

About The Position

Requirements

• High school diploma or GED required.
• Minimum 3–5 years of teller experience, or 3 years of teller experience at Lone Star National Bank.
• Demonstrated knowledge of teller operations, audits, and compliance controls.
• Ability to coach, develop, and lead frontline staff.
• Strong decision-making and problem-solving skills in a regulated environment.
• Ability to retain and consistently apply detailed operational and regulatory procedures.
• High integrity, accountability, and attention to detail.
• Ability to learn and adapt to new information, procedures, and technology platforms.
• Proficiency with personal computers and Microsoft Office applications, including Word, Excel, and Outlook.
• Bilingual in English and Spanish required.
• Ability to work flexible hours, including Monday through Friday and a rotating Saturday schedule, as business needs dictate.
• Regular attendance and punctuality.
• Ability to work onsite; telecommuting and working from home are not permitted.

Nice To Haves

• Bachelor’s degree in business, marketing, or a related field.

Responsibilities

• Create a welcoming environment and communicate professionally and effectively with customers and team members.
• Model and reinforce exceptional service standards and operational discipline.
• Lead teller operations, including transaction accuracy, cash controls, audits, compliance, risk management, and service execution.
• Supervise the hiring, training, scheduling, coaching, evaluation, and counseling of teller staff.
• Conduct teller observations and review large transactions, Reg CC holds, and exception handling.
• Manage cash operations, including cash ordering, vault limits, dual controls, and surprise cash audits.
• Ensure adherence to internal policies, procedures, and regulatory requirements related to teller operations.
• Prepare and review teller-related reports and documentation.
• Serve as the escalation point for teller issues, discrepancies, and operational concerns.
• Perform teller transactions as needed to support operational flow and coverage.
• Maintain accountability for assigned cash and ensure accuracy.
• Partner with the Banking Center Manager to support branch goals related to service quality, productivity, and operational effectiveness.
• Participate in job-specific training and other bank training programs as necessary.
• Maintain knowledge of internal risk controls and loss prevention, report suspicious or unusual customer activity in accordance with bank policy, and ensure department personnel follow applicable requirements.
• Maintain knowledge of and comply with federal and state laws, regulations, bank policies, and procedures, including internal audit controls, and ensure department personnel adhere to them.
• Maintain knowledge of BSA, OFAC, USA PATRIOT Act, CIP, and AML requirements and ensure department personnel adhere to them.
• Perform other related duties as assigned, including cross-training in other departments or rotating between banking centers as needed.
• Attend mandatory scheduled training and complete applicable online regulatory compliance training.
• Maintain punctuality and regular attendance, follow break procedures, and notify management when absent or tardy.