Financial Center Manager - Harwoods Mill Financial Center

Bank of America • Grafton, ND

1d • $76,500 - $109,200 • Onsite

About The Position

The Financial Center Manager manages a financial center and its employees on a day-to-day basis. The manager operates as a business owner, fosters a team environment, establishes a client-centric and risk-aware culture, and helps clients achieve their financial goals. The role is accountable for operational excellence and cohesive execution.

The manager develops talent, manages client traffic and business results, creates a world-class client experience, executes market-level initiatives, and drives organizational priorities. The position may include responsibility for managing associates and requires effective coaching, communication, risk management, financial stewardship, and delivery of business outcomes.

This is an in-office role at the Harwood's Mill financial center in Grafton, Virginia. The schedule is first shift, 40 hours per week, and may include weekends or extended hours and scheduling at another nearby financial center. The annual salary range is $76,500 to $109,200, with offers based on experience, education, and skill set. The role is eligible for an annual discretionary incentive plan and benefits.

Requirements

• At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
• Strong work ethic, motivation, and focus on results while acting in clients' best interests.
• Ability to collaborate effectively and build and nurture strong relationships.
• Commitment and drive to deliver experiences that improve clients' financial lives.
• Confidence identifying solutions based on client needs and resolving problems independently or with support as needed.
• Effective and confident communication skills and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical-thinking and problem-solving skills.
• Ability to follow established processes and guidelines and comply with applicable laws and regulations.
• Effective time and capacity management.
• Ability to manage complexity, prioritize, delegate, and execute in a fast-paced environment.
• Ability to interpret performance results, identify opportunities, and hold others accountable for results.
• Must be able to work weekends and/or extended hours, which may include working at any financial center within a reasonable distance.
• High school diploma, GED, secondary school qualification, or equivalent.

Nice To Haves

• One year of management experience, including hiring, coaching, and developing direct reports.
• Financial services experience and knowledge of financial services products and solutions.
• Experience in an environment with individual and team goals that were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Develop talent, including proactively sourcing candidates.
• Manage client traffic by engaging and appropriately routing clients and fostering client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees on business strategy.
• Manage organizational priorities and effective execution.
• Create an inclusive team where members are treated fairly and respectfully.
• Promote process knowledge, data-driven decisions, simplicity, and continuous improvement.
• Communicate clearly and concisely, motivating the team and connecting contributions to business results.
• Lead identification, escalation, and resolution of potential risks.
• Develop team members through coaching and feedback.
• Manage expenses and demonstrate an owner's mindset.
• Recruit, onboard, and develop talent, and support career growth and talent mobility.
• Deliver results through effective team management, structure, and routines.

Benefits

• Benefits eligibility.
• Access to paid time off.
• Resources and support for employees.
• Eligibility to participate in an annual discretionary incentive plan, with awards based on individual performance and behaviors, business-line or group performance and contributions, and overall company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED