Financial Center Manager - Harwoods Mill Financial Center

Bank of America • Grafton, MA

6h • Onsite

About The Position

At Bank of America, the Financial Center Manager manages a financial center and its employees on a day-to-day basis. The manager operates as a business owner, fosters a team environment, builds an effective client-centric and risk culture, and helps clients achieve their financial goals. The role ensures operational excellence and cohesive execution.

The manager develops talent, including proactively sourcing candidates; manages client traffic and retention; coaches employees to deliver business results; creates a world-class client experience; carries out market initiatives; and engages employees in the business strategy. The manager also manages organizational priorities and execution. Managerial responsibilities include promoting inclusion, using process knowledge and data to support continuous improvement, communicating clearly, identifying and resolving risks, coaching and developing team members, managing expenses, recruiting and onboarding talent, and delivering business outcomes through effective team management.

The position is based at the Harwood's Mill Financial Center in Grafton, Virginia. It is a first-shift role scheduled for 40 hours per week and requires availability to work weekends and/or extended hours, potentially at another financial center within a reasonable distance. The posted annual salary range is $76,500 to $109,200, with offers determined by experience, education, and skill set. The role is eligible for a discretionary annual incentive plan and benefits, including paid time off.

Requirements

• At least one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
• Enthusiastic, highly motivated self-starter with a strong work ethic and a results focus, acting in clients' best interests.
• Ability to collaborate effectively and build and nurture strong relationships.
• Passion, commitment, and drive to improve clients' financial lives.
• Confidence identifying solutions based on client needs and resolving problems independently or involving others as appropriate.
• Effective and confident communication skills and comfort engaging with all clients.
• Ability to learn and adapt to new information and technology platforms.
• Strong critical-thinking and problem-solving skills.
• Ability to follow established processes and guidelines and comply with applicable laws and regulations.
• Ability to manage time and capacity efficiently.
• Ability to manage complexity, prioritize, delegate, and execute in a fast-paced environment.
• Ability to interpret performance results, identify opportunities, and hold others accountable for results.
• Ability to work weekends and/or extended hours, including possible scheduling at any financial center within a reasonable distance.
• High school diploma, GED, secondary school qualification, or equivalent.

Nice To Haves

• One year of management experience, including hiring, coaching, and developing direct reports.
• Experience in financial services and knowledge of financial services products and solutions.
• Experience in an environment with individual and team goals that were routinely met or exceeded.
• Bilingual skills.

Responsibilities

• Manage the financial center and its employees on a day-to-day basis.
• Operate as a business owner and foster a team environment with a client-centric and risk-conscious culture.
• Help clients achieve their financial goals while ensuring operational excellence and effective execution.
• Develop talent, including proactively sourcing candidates.
• Manage client traffic by engaging and appropriately routing clients and fostering client retention.
• Manage business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Manage market-level initiatives prescribed by market leaders.
• Drive operational excellence by engaging employees in the business strategy.
• Manage organizational priorities and ensure effective execution.
• Promote an inclusive team and ensure members are treated fairly and respectfully.
• Model process knowledge, data-driven decision-making, simplicity, and continuous improvement.
• Communicate clear messages that motivate employees and connect their contributions to business results.
• Lead the identification, escalation, and resolution of potential risks.
• Coach and develop team members through feedback.
• Manage expenses and demonstrate an owner's mindset.
• Recruit, onboard, and develop talent, and support talent mobility.
• Deliver business results through effective team management, structure, and routines.

Benefits

• Benefits eligibility.
• Access to paid time off.
• Eligibility to participate in an annual discretionary incentive plan, with awards based on individual performance and behaviors, line-of-business or group performance, and overall company success.
• Affordable, competitive, and flexible benefits supporting employees' physical, emotional, and financial wellness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED