Branch Manager
Regions Bank • Clarksville, AR16d • $58,594 - $76,545 • Onsite
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Branch Manager - Clarksville
Regions Bank•Clarksville, AR
•$58,594 - $76,545•Onsite
About The Position
At Regions, the Branch Manager is responsible for maintaining an engaged, operationally sound, high-performing team focused on improving customers’ financial wellness. The role is a player-coach position that oversees branch operations, directly manages associate performance, and guides associates in understanding and meeting customer needs. The Branch Manager drives performance through individual sales activity and by helping the team meet or exceed branch sales, quality, and service goals while maintaining an efficient, compliant branch. The successful candidate fosters customer relationships, identifies needs, and helps customers pursue financial goals. The position requires individual drive and competitiveness, teamwork, comfort in a fast-paced environment, and the ability to provide personalized customer service. The role is incentive eligible, exempt from Fair Labor Standards Act timekeeping requirements, and not eligible for overtime pay. Registration with the Nationwide Mortgage Licensing System and Registry (NMLS) is required. The position may be filled at a higher level depending on the candidate’s qualifications and experience.
Requirements
- High school diploma or GED.
- Three years of experience in financial services, sales, or sales management.
- Obtain an active Life Insurance License within the first 12 months and maintain continuing education for licensing requirements.
- Ability to work on Saturdays as needed.
- Registration with the Nationwide Mortgage Licensing System and Registry (NMLS).
- Ability to exhibit mastery of key advice, guidance, and education concepts.
- Ability to handle multiple priorities simultaneously.
- Ability to provide effective feedback and guidance.
- Excellent communication and customer service skills.
- Excellent leadership and problem-solving skills.
Nice To Haves
- College degree.
- Life Insurance License.
- Supervisory experience within the Financial Services industry.
- Six years of banking and/or lending experience.
- Six years of relationship-based client consultation experience.
Responsibilities
- Lead a small to moderate-sized team of branch associates to generate new revenue by identifying customer needs and providing guidance on Regions solutions.
- Conduct outside sales efforts in line with market opportunity to generate new business clients and maintain and expand consumer and business banking relationships.
- Educate associates, customers, and the surrounding community about financial wellness practices and bank technology and digital solutions, including mobile, online, and ATM offerings.
- Coach and develop branch associates through the iConnect Sales, Service and Coaching process, with guidance from an assigned mentor, senior managers, and internal support partners.
- Provide timely coaching and guidance to strengthen associates’ product knowledge and ability to identify customer needs.
- Educate and advise customers about Regions Consumer and Business products and services, including loan and deposit products, and assist with annuities and life insurance.
- Ensure an optimal customer experience, including handling transactional needs and sharing responsibility for greeting customers and processing transactions as needed.
- Resolve escalated customer and associate issues and counsel associates, with guidance from senior leadership and Human Resources as needed.
- Manage recruiting and selection for the assigned branch.
- Maintain relationships with Line of Business partners and refer customers to internal experts when complex financial needs are identified.
- Follow bank policies, processes, procedures, internal audit requirements, applicable laws, and regulations; complete role-specific operational risk duties and ensure branch associates complete their delegated risk-management duties.
- Help ensure sound banking practices by managing, identifying, and reporting operational risks.
Benefits
- Paid vacation and sick time.
- 401(k) with company match.
- Medical, dental, and vision benefits.
- Disability benefits.
- Health Savings Account.
- Flexible Spending Account.
- Life insurance.
- Parental leave.
- Employee Assistance Program.
- Associate Volunteer Program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
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