Branch Manager Gwinnett Place Mall

Wells Fargo Bank•Duluth, GA

4d•Onsite

About The Position

Wells Fargo is hiring an experienced, people-focused leader to serve as the sales leader of a branch in its National Branch Network. The Branch Manager is accountable for acquiring, deepening, and retaining customer relationships and driving growth in primary checking, deposits, lending, credit cards, and investments through disciplined execution, coaching, and performance management. The manager leads and develops a team, promotes an engaged and accountable culture focused on identifying customer financial needs, and balances growth with operational risk management. Onboarding begins with the Branch Manager Readiness Program, which includes guidance, mentorship, job shadowing, and practical learning in day-to-day branch operations. Successful completion is required to transition into a Branch Manager position. Branch assignment depends on business needs and availability. During training, the position is an interim, nonexempt role. Employees already serving as Wells Fargo Branch Managers are not required to complete the program. The position requires a schedule that includes Saturdays. During the first six months, and before or until placement in a specific branch, travel within the assigned geography may be up to 50%, depending on location. SAFE registration is required at employment; Wells Fargo initiates the process after the start date. Loan Originators must meet LO/CFPB requirements and Wells Fargo policies, including standards concerning financial responsibility, character, fitness, and criminal background. A credit report may be reviewed, excluding the credit score, and additional ongoing screening may apply. Visa sponsorship is not available.

Requirements

At least 5 years of banking, financial services, or Branch Network experience, or equivalent demonstrated through work experience, training, military experience, or education.
At least 2 years of leadership experience.
Ability to work a schedule that includes Saturdays.
Ability to travel within the assigned geography up to 50% of the time during the first 6 months and before or until placement in a specific branch, depending on location.
SAFE registration is required at the time of employment; Wells Fargo will initiate the process after the start date.
Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background.
Must meet Wells Fargo risk and compliance obligations, including following applicable policies and procedures and escalating and remediating issues.

Nice To Haves

Proven ability to hire, coach, and develop sales professionals and direct reports, fostering accountability, collaboration, adaptability, and high performance.
Demonstrated ability to lead a customer-focused sales culture and achieve measurable growth through coaching, accountability, disciplined execution, and ownership of performance outcomes, talent decisions, and risk management.
Ability to analyze performance, identify strengths and opportunities, and execute action plans to achieve business objectives.
Independent judgment and critical-thinking skills to manage time, prioritize, and delegate in a complex, fast-paced environment.
Success managing and coaching across affluent, high-net-worth, and business customer segments, identifying complex financial needs, and building strong customer, internal partner, and community relationships.
Ability to lead teams in influencing, educating, and connecting customers to technology and explaining the value of digital banking solutions.
Knowledge of banking laws and regulations, compliance controls, operational risk management, and loss prevention, and ability to model and reinforce protective behaviors.

Responsibilities

Provide inclusive leadership, set clear expectations, and hire, retain, coach, and develop a high-performing team to deliver sales, service, and operational excellence.
Lead the branch team in identifying customer financial needs and recommending tailored consumer and business solutions.
Use branch routines, observation, feedback, and follow-up to build employee capability, confidence, and productivity, while holding the team accountable for behaviors and results.
Partner with internal sales teams across Wealth & Investment Management, Business Banking, and Home Lending to coordinate customer experiences and deepen relationships.
Educate customers about available digital options and demonstrate how to use them to make banking easier.
Use reporting and employee observations to assess team strengths and opportunities, then take action to improve performance and expand primary bank relationships and wallet share.
Balance growth goals, operational soundness, and talent decisions; proactively manage risk, resolve issues, and model behaviors that protect customers, employees, and Wells Fargo.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues in a timely and effective manner.