Branch Manager Gwinnett Place Mall

Wells Fargo•Duluth, GA

5d•Onsite

About The Position

Wells Fargo is hiring an experienced, people-focused leader for its National Branch Network. The Branch Manager serves as the branch’s sales leader, accountable for acquiring, deepening, and retaining customer relationships and driving growth across primary checking, deposits, lending, credit cards, and investments. The role combines disciplined execution, coaching, performance management, customer service, and operational risk management. The manager leads and develops a team, builds an engaged and accountable culture, and helps employees identify customer financial needs and recommend appropriate Wells Fargo solutions. The role also partners with internal sales teams to coordinate customer support across Wealth & Investment Management, Business Banking, and Home Lending, and promotes digital banking options that make banking easier for customers. Onboarding begins with the Branch Manager Readiness Program, which provides mentorship, job shadowing, hands-on experience, and practical learning in branch operations. Successful completion is required before transitioning into a Branch Manager position. Branch assignment depends on business needs and availability. During training, the position is an interim, nonexempt role. Existing Wells Fargo Branch Managers are not required to complete the program.

Requirements

At least 5 years of banking, financial services, or Branch Network experience, or equivalent demonstrated through work experience, training, military experience, or education.
At least 2 years of leadership experience.
Ability to work a schedule that includes Saturdays.
Ability to travel within the assigned geography up to 50% of the time during the first 6 months and before or until placement in a specific branch, depending on location.
SAFE registration is required at employment; Wells Fargo will initiate the process after the start date.
Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including requirements related to financial responsibility, character, fitness, and criminal background.
Not eligible for Visa sponsorship.

Nice To Haves

Ability to hire, coach, and develop sales professionals and direct reports while fostering accountability, collaboration, adaptability, and high performance.
Ability to lead a customer-focused sales culture and drive measurable growth through coaching, accountability, disciplined execution, ownership of performance outcomes, talent decisions, and risk management.
Ability to analyze performance, identify strengths and opportunities, and execute action plans to achieve business objectives.
Independent judgment and critical thinking, with the ability to manage time, prioritize, and delegate in a complex, fast-paced environment.
Success managing and coaching across affluent, high-net-worth, and business customer segments by identifying complex financial needs and building relationships with customers, internal partners, and community stakeholders.
Ability to lead teams in influencing, educating, and connecting customers to technology, and explaining the value of digital banking solutions.
Knowledge of banking laws and regulations, compliance controls, operational risk management, and loss prevention, with the ability to model and reinforce protective behaviors.

Responsibilities

Build and retain a high-performing team through inclusive leadership, clear expectations, targeted coaching, and performance management.
Lead the branch team in identifying customer financial needs and providing tailored consumer and business solutions.
Use branch routines, observation, feedback, and follow-up to develop employee capability, confidence, and productivity, while holding the team accountable for expected behaviors and outcomes.
Partner with internal sales teams in Wealth & Investment Management, Business Banking, and Home Lending to coordinate customer experiences and deepen relationships.
Educate customers about available digital banking options and demonstrate how to use them.
Use reporting and employee observations to identify strengths and opportunities, and take action to improve team performance and expand primary bank relationships and wallet share.
Balance growth, operational soundness, and talent decisions; manage risk and resolve issues to protect customers, employees, and the company.
Complete the Branch Manager Readiness Program successfully before transitioning into a Branch Manager position, unless already serving as a Wells Fargo Branch Manager.