Regional Branch Manager

Millennium Bank•Chattanooga, TN

17d

About The Position

Millennium Bank is seeking an experienced Regional Branch Manager to lead and oversee multiple full-service branch offices within an assigned market. The role is responsible for branch performance, employee development, customer service, business development, lending, operational excellence, and compliance. As a leader on the Retail Banking team, the Regional Branch Manager works with branch managers and employees to achieve business goals, strengthen customer relationships, develop new business, and foster a culture of service and accountability. The position includes leading and developing branch teams; growing deposits, loans, and other banking relationships; overseeing branch operations, consumer lending, and risk controls; and setting and monitoring performance objectives. The Regional Branch Manager partners with the Director of Retail Banking and other Bank leaders to implement strategic initiatives and improve branch performance. The role may also assist other branches or departments as business needs require. Millennium Bank serves businesses, families, and communities across Tennessee, Florida, and Georgia. Candidates must satisfy a background screening that includes credit history, a drug screen, and criminal records.

Requirements

High school diploma or GED required.
Minimum of 5 years of banking experience preferred.
Previous supervisory or management experience required/preferred.
Proven ability to lead, coach, motivate, and develop banking professionals.
Strong business development and sales skills, with the ability to grow relationships and revenue.
Strong knowledge of branch operations, retail banking, consumer lending, and banking products and services.
Working knowledge of federal and state banking regulations.
Ability to build and maintain relationships with customers, community members, and business partners.
Sound judgment and decision-making, particularly when balancing customer service with operational, credit, fraud, and financial risk.
Strong verbal, written, presentation, and interpersonal communication skills.
Ability to analyze branch performance and develop strategies to achieve business objectives.
Strong organizational, time management, and problem-solving skills.
Ability to manage multiple locations, priorities, and initiatives while maintaining accountability for results.
Professionalism, integrity, confidentiality, and commitment to customer service.
Must satisfy a background screening that includes credit history, drug screen, and criminal records.

Nice To Haves

Bachelor's degree in Business, Finance, Accounting, or a related field; equivalent banking experience may be considered.
Previous branch management or multi-branch leadership experience.
Cash handling and retail banking experience.

Responsibilities

Lead multiple branch locations and ensure consistent execution of Bank policies, procedures, and service standards.
Coach, mentor, and develop branch leaders and employees to achieve individual, branch, and regional goals.
Oversee hiring, onboarding, training, performance management, and employee development in partnership with senior leadership and Human Resources.
Set expectations and communicate goals, priorities, policy changes, and performance objectives; conduct staff meetings and promote teamwork and accountability.
Support branch leaders in resolving employee and operational issues.
Develop and execute strategies to grow deposits, loans, cash management services, and other banking relationships.
Build relationships with customers, prospects, community leaders, and other centers of influence; lead business development through customer calls, referrals, community involvement, sales activities, and relationship management.
Promote Bank products and services, deepen existing relationships, and attract new customers.
Participate in community and professional activities that strengthen the Bank's market presence and reputation.
Resolve escalated customer concerns and ensure consistently high customer service across branch locations.
Oversee daily branch operations, including customer service, transaction processing, cash management, security, and operational controls.
Monitor branch performance, deposits, loan portfolios, sales activity, customer satisfaction, and audit results.
Maintain controls to minimize operational losses, fraud, and other risks.
Support and oversee consumer lending, including loan requests, underwriting, documentation, and closing.
Monitor loans and lines of credit for compliance with established terms, policies, and procedures.
Ensure branch operations and lending comply with applicable federal and state regulations and Bank policies.
Make sound decisions involving customer transactions, operational risk, and potential loss exposure.
Establish and monitor branch performance objectives and develop action plans to meet business and financial goals.
Analyze branch performance and identify opportunities for growth, improved efficiency, stronger customer relationships, and increased profitability.
Partner with the Director of Retail Banking and other Bank leaders on strategic initiatives and improvements to branch performance.
Promote a consistent sales and service culture and collaborate with Retail Banking, Commercial Lending, Operations, and other departments.
Assist other branches or departments as business needs require.