Regional Branch Manager

BayPort Credit Union • Newport News, VA

6d

About The Position

The Regional Branch Manager reports to the Vice President of Retail Banking and leads the assigned Branch Management team in delivering services, increasing production, and serving credit union members through hands-on management and coaching. The role collaborates with internal departments on service delivery and partners with Human Resources on employee relations and personnel situations involving staff at assigned branch locations.

The position oversees day-to-day operations across multiple branches, monitors performance, and implements strategies to improve efficiency, productivity, and profitability while ensuring compliance with credit union policies, procedures, and regulatory requirements. It also develops branch managers and staff, promotes a positive and inclusive work environment, and champions a member-centric service culture.

Requirements

• Education equivalent to a bachelor's degree from an accredited college or university; equivalent work experience will be considered.
• 5–8 years of branch management experience, including retail lending.
• Demonstrated sales and service management experience.
• Thorough understanding of financial institutions, credit union practices, policies, procedures, and regulations.
• Understanding of service culture and proven relationship-building success.
• Ability to adhere to BayPort Credit Union's Core Values: Integrity, Be Bold, Compassion, Diversity, Innovation, It's On Me, and One Team.
• Strong computer proficiency, including at least intermediate knowledge of Microsoft Office.
• Strong verbal and written communication skills, including the ability to communicate job expectations and performance feedback clearly.
• Ability to coach, motivate, and develop others.
• Strong problem-solving skills and solution-based thinking.
• Demonstrated member-centric service mindset and strong sales approach.
• Demonstrated leadership qualities.
• Ability to multitask and meet deadlines.
• Ability to remain calm under pressure.

Nice To Haves

• 3–5 years of previous experience managing multiple locations.

Responsibilities

• Oversee day-to-day operations of multiple branch locations and ensure compliance with credit union policies, procedures, and regulatory requirements.
• Monitor branch performance metrics, including member satisfaction, transaction volume, loan portfolio growth, and branch profitability.
• Implement strategies to optimize branch efficiency, productivity, and profitability.
• Lead, mentor, and motivate branch managers and staff to achieve individual and team goals.
• Provide ongoing training and development opportunities to enhance employee skills and knowledge.
• Foster a positive and inclusive work environment that promotes teamwork, collaboration, and employee engagement.
• Promote a member-centric culture focused on exceptional service and lasting member relationships.
• Stay informed about industry trends, best practices, and regulatory changes affecting the credit union industry.
• Participate in joint-call efforts with a Branch Manager and/or Business Development Officer to SEGs and prospects.
• Work with the Retail Operations Manager to ensure operational soundness of assigned branches.
• Identify opportunities and process improvements, including developing products, services, or tools to enhance the teammate or member experience.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager