Senior Branch Manager - Perinton Branch

M&T Bank•Fairport, NY

About The Position

The Senior Branch Manager manages all activities of the branch and is responsible for its overall operating success, including customer and employee experience, digital engagement, transactions and operations, servicing, and sales. The role carries personal production responsibility and includes regular meetings with business partners to review customer deals. The Branch Manager leads the team toward annual sales and profitability goals, oversees branch operations, and builds productive partnerships across the bank to resolve customer and employee needs. The position typically spends some time servicing existing customers and most of its time growing the business through proactive sales and outside calling activities. The position reports to a Retail Regional Manager and generally has direct reporting responsibility for branch staff. It exercises managerial authority concerning staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations. The Branch Manager must maintain federal registration requirements under the SAFE Act, keep current with operational, product, and system changes, demonstrate sound risk management, and maintain applicable insurance licensing expectations. Business Banking Specialist expectations are set by the branch and Retail Regional Manager.

Requirements

Bachelor’s degree, or four years of relevant experience in lieu of a degree.
At least three years of sales experience.
At least two years of managerial experience or proven leadership abilities.
Demonstrated strong knowledge of Business Banking products, services, and client relationship management.
M&T Way Certified.
Precision Leadership Certified.
Ability to work with common PC software, including Microsoft Office word processing and spreadsheet software.
At the Market Manager’s discretion and based on branch need, obtain Life/Accident and Health Insurance licensing within 18 months of entering the position; the branch provides licensing training within six months.
Meet M&T Business Banking Specialist expectations within 18 months of hire.

Nice To Haves

Bilingual Spanish.
Internet and email experience.
Demonstrated sales and business development experience and success.
Fundamental understanding of profitability.
Excellent communication and interpersonal skills.
Proven ability to demonstrate and coach exceptional customer service.
Ability to communicate and function professionally with personnel and business partners at all organizational levels.
Strong financial services product knowledge.
Strong organization, time-management, and prioritization skills.

Responsibilities

Direct sales and business development, meet operational objectives, and ensure the branch achieves annual goals and overall profitability.
Lead, coach, and manage team performance; set priorities and build and develop branch staff.
Identify Retail and Business Banking customer needs through M&T sales processes and use available tools and resources to provide short- and long-term solutions.
Prospect and grow Business Banking relationships through outreach; research prospects and request referrals from current customers.
Build the bank’s presence in the community.
Recruit and select talent for Retail and/or M&T Bank positions.
Model and coach customer service, needs determination, and M&T sales processes; reinforce accountability for executing the Retail strategy.
Ensure operational requirements and consumer and business banking guidelines are maintained.
Follow operational, security, control, compliance, and risk policies and procedures to prevent fraud and protect customer assets.
Take ownership of complex account servicing and error-resolution issues, including escalations, and coach others to reduce future problems and escalations.
Engage with team members and business partners, and build partnerships to resolve customer service and employee issues accurately and promptly.
Independently process Business Banking loan requests up to $250,000.
Bundle products and services when appropriate.
Maintain M&T internal control standards and implement internal and external audit points and issues raised by external regulators in a timely manner.
Maintain SAFE Act federal registration requirements, stay current on operational, product, and system changes, and meet applicable insurance licensing expectations.
Complete other related duties as assigned.