Senior Branch Manager

M&T Bank•Dover, DE

About The Position

The Senior Branch Manager manages all activities of a branch and is responsible for the overall success of its operating model, including customer and employee experience, digital engagement, transactions and operations, servicing, sales, and prudent risk management. The role includes personal production responsibility, regular meetings with business partners to review customer deals, and leadership of a larger or more complex branch team. The manager leads the team in achieving annual sales and profitability goals and in overseeing branch operations. The role has heightened responsibilities for business banking and retail household growth, and may include regional backup, participation in region-, market-, or bank-wide projects, mentoring colleagues, managing a development or float pool, and covering other branches or bank-initiated development programs. The Senior Branch Manager identifies Retail and Business Banking customer needs and uses the bank’s sales processes and resources to provide personalized short- and long-term solutions. The role independently sources and processes Business Banking loan requests up to $250,000 and bundles products and services as appropriate. It also leads customer and employee engagement, develops talent, fosters community relationships, and ensures sound operational, regulatory, security, and risk controls. The position reports to a Retail Regional Manager. Senior Branch Managers must establish and maintain federal registration requirements under the SAFE Act and stay current on operational, product, and system changes and enhancements. The role is responsible for a larger employee count (average 6–14), a customer base of more than 2,500, more than 1,100 weekly transactions, and more than 400 weekly servicing interactions.

Requirements

Bachelor’s degree and at least 5 years of relevant experience; alternatively, a combined minimum of 9 years of higher education and/or work experience, including at least 9 years of relevant experience.
At least 3 years of sales experience.
At least 2 years of managerial experience, including at least 1 year of bank branch management experience.
Strong communication and interpersonal skills.
Demonstrated organization, time-management, and prioritization skills.
Ability to establish and maintain federal SAFE Act registration requirements.
Ability to manage a larger or more complex branch team.

Nice To Haves

Demonstrated sales and business development experience and success.
Fundamental understanding of profitability.
Excellent communication and interpersonal skills.
Proven ability to demonstrate and coach exceptional customer service.
Ability to communicate and function professionally with personnel and business partners at all levels of the organization.
Strong financial services product knowledge.
Strong organization, time-management, and prioritization skills.

Responsibilities

Manage all branch activities and the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions and operations, servicing, sales, and risk management.
Meet with business partners to review customer deals and maintain personal production responsibility.
Identify Retail and Business Banking customer needs and provide personalized short- and long-term solutions using sales processes, tools, and resources.
Independently source and process Business Banking loan requests up to $250,000 and proactively bundle products and services as appropriate.
Ensure compliance with regulatory, operational, security, control, policy, procedure, and audit requirements; maintain internal control standards and implement audit and regulator-related actions in a timely manner.
Maintain a strong risk and control environment that protects customer and bank assets, identify issues requiring escalation, and promote sound risk management practices.
Equip employees to identify, escalate, and respond to fraud trends, scams, and financial crimes.
Educate customers about evolving fraud risks and promote fraud-prevention tools, monitoring services, digital security features, and protective practices; guide impacted customers through available resources and recovery processes.
Lead, coach, develop, recruit, hire, onboard, and retain branch employees and peers to achieve individual, branch, region, market, and bank goals.
Create a high-performing, customer-focused culture that promotes engagement, accountability, continuous development, belonging, and alignment with brand standards and bank priorities.
Conduct performance management, provide ongoing feedback, support career growth, and develop talent for positions across the organization.
Lead proactive customer prospecting and follow-up, retention, and year-over-year growth of consumer and business households while following policies and limiting risk.
Represent the bank in the local community through events, networking, philanthropic initiatives, and partnerships with businesses, nonprofits, schools, and community groups.
Maintain SAFE Act federal registration requirements and stay current on operational, product, and system changes and enhancements.
Support regional, market, or bank-wide efforts as applicable, including regional backup, mentoring, development or float pool management, and coverage of other branches.
Lead branch operations and the team’s achievement of annual sales and profitability goals.
Complete other related duties as assigned.