Senior Branch Manager
About The Position
Manages all activities of a branch and is responsible for the overall success of its operating model, including customer and employee experience, digital engagement, transactions and operations, servicing, sales, and prudent risk management. The position has personal production responsibility and regularly meets with business partners to review customer deals. The Senior Branch Manager leads a larger or more complex branch team, drives annual sales and profitability goals, oversees branch operations, and grows business banking and retail households. The role also includes heightened responsibilities that may affect the branch, region, and market, such as regional backup, supporting broader initiatives, mentoring team members, managing development or float pools, covering other branches, and participating in bank-initiated development programs. The role typically coaches and mentors an average of 6–14 employees and oversees a customer base of more than 2,500, more than 1,100 weekly transactions, and more than 400 weekly servicing interactions. The position reports to a Retail Regional Manager. The Senior Branch Manager must maintain Federal SAFE Act registration requirements and stay current on operational, product, and system changes and enhancements. The role is based in Dover, Delaware.
Requirements
- Bachelor’s degree and at least 5 years of relevant experience, or, in lieu of a degree, a combined minimum of 9 years of higher education and/or work experience, including at least 9 years of relevant experience.
- At least 3 years of sales experience.
- At least 2 years of managerial experience, including at least 1 year of bank branch management experience.
- Strong communication and interpersonal skills.
- Demonstrated organization, time-management, and prioritization skills.
- Must meet and maintain Federal SAFE Act registration requirements.
Nice To Haves
- Demonstrated sales or business-development experience and success.
- Fundamental understanding of profitability.
- Excellent communication and interpersonal skills.
- Proven ability to demonstrate and coach exceptional customer service.
- Ability to communicate and function professionally with personnel and business partners at all organizational levels.
- Strong financial-services product knowledge.
- Strong organization, time-management, and prioritization skills.
Responsibilities
- Manage the branch operating model, including customer and employee experience, digital engagement, transactions and operations, servicing, and sales.
- Identify Retail and Business Banking customers’ needs and use sales processes, tools, and resources to provide personalized short- and long-term solutions.
- Independently source and process Business Banking loan requests up to $250,000 and proactively bundle products and services when appropriate.
- Ensure compliance with regulatory, operational, security, and control requirements; maintain a strong risk and control environment and adherence to policies, procedures, and audit requirements.
- Equip employees to identify, escalate, and respond to fraud trends, scams, and financial crimes; educate customers about fraud risks and guide impacted customers through available recovery and resolution resources.
- Promote fraud-prevention tools, account monitoring services, digital security features, and customer-protection practices.
- Lead, coach, develop, recruit, hire, onboard, and retain branch employees; support performance management, feedback, career growth, accountability, engagement, and continuous development.
- Prospect proactively, follow up with customers, retain and grow consumer and business households, and deepen customer engagement while following policies and procedures and limiting risk.
- Represent the bank in the local community through events, networking, philanthropic initiatives, and partnerships with businesses, nonprofits, schools, and community groups.
- Develop talent for positions across the organization and leverage local opportunities through ongoing community involvement and leadership.
- Understand and follow company risk and regulatory standards, policies, and controls; identify risk-related issues requiring escalation.
- Promote a culture of belonging that reflects the M&T Bank brand.
- Maintain internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
- Meet and maintain Federal SAFE Act registration requirements.
- Stay current on operational, product, and system changes and enhancements and demonstrate sound risk-management decisions.
- Complete other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
