Senior Branch Manager

M&T Bank•South Burlington, VT

About The Position

The Senior Branch Manager manages all activities of a branch and is accountable for the overall success of its operating model, including customer and employee experience, digital engagement, transactions and operations, servicing, sales, and prudent risk management. The role includes personal production responsibility, regular reviews of customer deals with business partners, and independent sourcing and processing of Business Banking loan requests up to $250,000. The Senior Branch Manager leads a larger or more complex branch team, driving annual sales and profitability goals and overseeing branch operations. The position has heightened responsibility for business banking and retail household growth, talent development, and management of a larger customer base and higher transaction and servicing volumes. It may also include regional backup, participation in broader projects, mentoring, development-pool management, and coverage of other branches. The manager develops employees, fosters a high-performing customer-focused culture, and represents the bank in the local community. The role also maintains compliance with regulatory, operational, security, audit, and internal-control requirements; supports fraud prevention and customer recovery; and must meet and maintain Federal SAFE Act registration requirements. The position reports to a Retail Regional Manager and is located in South Burlington, Vermont.

Requirements

Bachelor’s degree and at least 5 years of relevant experience, or a combined minimum of 9 years of higher education and/or work experience, including at least 9 years of relevant experience in lieu of a degree.
At least 3 years of sales experience.
At least 2 years of managerial experience, including at least 1 year of bank branch management experience.
Strong communication and interpersonal skills.
Demonstrated organization, time-management, and prioritization skills.
Ability to meet and maintain Federal SAFE Act registration requirements.

Nice To Haves

Demonstrated sales or business-development experience and success.
Fundamental understanding of profitability.
Excellent communication and interpersonal skills.
Ability to demonstrate and coach exceptional customer service.
Ability to communicate and function professionally with personnel and business partners at all organizational levels.
Strong financial-services product knowledge.
Strong organization, time-management, and prioritization skills.

Responsibilities

Manage the branch operating model, including customer and employee experience, digital engagement, transactions and operations, servicing, and sales.
Identify Retail and Business Banking customer needs and provide personalized short- and long-term solutions using the bank’s sales process and resources.
Source and process Business Banking loan requests up to $250,000 independently; bundle products and services where appropriate.
Meet with business partners to review customer deals and maintain personal production responsibility.
Ensure compliance with regulatory, operational, security, control, and audit requirements; maintain a strong risk and control environment that protects customer and bank assets.
Monitor branch operations for adherence to policies, procedures, and audit requirements, and promote operational excellence and sound risk management.
Equip employees to identify, escalate, and respond to fraud trends, scams, and financial crimes.
Educate customers about evolving fraud risks and promote fraud-prevention tools, account monitoring, digital security features, and protective practices.
Support customers affected by fraud by explaining available resources and guiding them through recovery and resolution.
Lead, coach, develop, recruit, hire, onboard, and retain branch employees; set performance expectations, provide feedback, and support career growth.
Create a customer-focused culture that promotes engagement, accountability, continuous development, and alignment with bank standards and priorities.
Prospect proactively, follow up with customers, support retention, and grow consumer and business households through strong customer experiences and appropriate risk practices.
Represent the bank in the local community through events, networking, philanthropic initiatives, and partnerships with businesses, nonprofits, schools, and community groups.
Develop talent for positions across the organization and contribute to regional, market, or bank-wide initiatives, mentoring, backup, and branch-coverage needs as applicable.
Identify risk-related issues requiring escalation and maintain internal control standards, including timely implementation of audit points and applicable regulator findings.
Meet and maintain Federal SAFE Act registration requirements and stay current on operational, product, and system changes.
Complete other related duties as assigned.