Senior Branch Manager - Perinton Branch

M&T Bank•Fairport, NY

6d•$89,600 - $149,300

About The Position

The Senior Branch Manager manages all branch activities and is responsible for the branch operating model’s overall success, including customer and employee experience, digital engagement, transactions and operations, servicing, and sales. The role carries personal production responsibility and includes regular meetings with business partners to review customer deals. The manager leads the branch team in achieving annual sales and profitability goals, grows Retail and Business Banking relationships, builds the bank’s community presence, and maintains a sound working knowledge of branch operations. The position includes coaching and developing staff, recruiting and selecting talent, and exercising managerial authority over staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations. The Senior Branch Manager ensures compliance with operational, security, control, and banking requirements; protects customer assets; maintains internal control standards; and follows up on audit and regulatory issues. The role also takes ownership of complex customer servicing and error-resolution matters through resolution and is responsible for establishing and maintaining federal registration requirements under the SAFE Act. Branch Managers typically spend some time servicing existing customers and most of their time growing the business through proactive sales and outside calling activities.

Requirements

Bachelor’s degree, or four years of relevant experience in lieu of a degree.
At least three years of sales experience.
At least two years of managerial experience or demonstrated leadership abilities.
Demonstrated strong knowledge of Business Banking products, services, and client relationship management.
M&T Way Certified.
Work with common PC software, including Microsoft Office word processing and spreadsheet software.
Maintain federal registration requirements under the SAFE Act.
Life/Accident and Health Insurance licensing is required within 18 months of entry into the position when determined by Market Manager discretion or branch need; the branch provides licensing training within six months.
M&T Business Banking Specialist certification within 18 months of hire.

Nice To Haves

Bilingual Spanish.
Internet and email experience.
Demonstrated sales or business development experience and success, with a fundamental understanding of profitability.
Excellent communication and interpersonal skills.
Ability to demonstrate and coach exceptional customer service.
Ability to communicate and function professionally with personnel and business partners across the organization.
Strong financial services product knowledge.
Strong organization, time-management, and prioritization skills.
Precision Leadership Certified.

Responsibilities

Direct sales and business development, meet operational objectives, and ensure the branch achieves annual profitability and other goals.
Lead, coach, and develop branch staff through performance management and priority setting.
Identify Retail and Business Banking customer needs using M&T sales processes, tools, and resources to provide short- and long-term solutions.
Prospect for and grow Business Banking relationships through outreach, prospect research, community presence, and customer referrals.
Recruit and select talent for Retail and/or M&T Bank positions.
Model and coach customer service, needs determination, and M&T sales processes; reinforce accountability for execution of the Retail strategy.
Maintain operational requirements and compliance with consumer and business banking guidelines, security policies, and controls; prevent fraud and protect customer assets.
Own complex account servicing and error-resolution issues, including escalations, and coach employees to reduce future problems and escalations.
Engage with team members and business partners and build productive partnerships to resolve customer and employee needs and service issues accurately and promptly.
Independently process Business Banking loan requests up to $250,000 and bundle products and services as appropriate.
Adhere to applicable compliance and operational-risk controls in accordance with company and regulatory standards and policies.
Promote a culture of belonging that reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
Complete other related duties as assigned.
Exercise managerial authority concerning staffing, performance appraisals, promotions, salary recommendations, performance management, and terminations.
Establish and maintain federal registration requirements outlined in the SAFE Act.
Stay current on operational, product, and system changes and enhancements, and demonstrate sound risk-management decisions.
Maintain insurance licensing expectations and Business Banking Specialist minimum expectations as applicable.
Take full ownership of customer issues until completely resolved.