Branch Manager 3 - Chandler, AZ

U.S. Bank•Chandler, AZ

12h•Onsite

About The Position

The Branch Manager 3 leads and manages one or more branches, ensuring business goals are met, team members deliver an excellent customer experience consistent with U.S. Bank’s culture and values, and the branch complies with banking laws and regulations. The role regularly coaches, develops, mentors, and trains team members, and uses independent judgment and discretion in carrying out its duties. The manager uses communication and critical thinking to identify customers’ financial needs and recommend appropriate products and services. They collaborate with partners in wealth, business banking, mortgage, and payment services to help individual and business customers pursue their financial goals. As a leader for customer experience, the manager motivates and directs the team, expands the customer base, and participates in the local market and community to identify needs and promote U.S. Bank products and services. This position requires NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including a criminal background and credit check. The employee must maintain current awareness of and comply with U.S. Bancorp’s Code of Ethics and all laws, regulations, policies, and procedures applicable to the position. The role is based at a U.S. Bank location five days per week.

Requirements

Bachelor’s degree or equivalent work experience.
Three to four years of experience working in a sales, retail management, or banking environment.
NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, including satisfaction of registration requirements and criminal background and credit checks.
Thorough product and service knowledge and thorough knowledge of regulatory, policy, and compliance issues.
Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems.
Thorough knowledge of teller and platform functions, including transaction processing, cash balancing, account opening, and sales techniques.
Effective analytical skills to evaluate credit requests, prepare budgets, and determine trends in a marketplace.
Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills.
Ability to evaluate and resolve problems and issues with minimal guidance.
Demonstrated success in a retail sales environment.
Working knowledge of employment practices, including rewards and recognition, employee development, and change management.
Maintain awareness of and comply with U.S. Bancorp’s Code of Ethics and applicable laws, regulations, policies, and procedures.

Responsibilities

Lead and manage branch(es) to ensure goals are met and compliance with banking laws and regulations is maintained.
Ensure team members provide an excellent customer experience consistent with U.S. Bank culture and core values.
Coach, develop, mentor, and train team members.
Identify customers’ financial needs and provide direction and recommendations to appropriate products and services.
Collaborate with wealth, business banking, mortgage, and payment services partners to help customers reach financial goals.
Motivate and direct the team, lead the customer experience, and expand the customer base.
Participate in the local market and community to identify needs and promote U.S. Bank products and services.
Maintain awareness of and comply with the Code of Ethics, applicable laws and regulations, and internal policies and procedures.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.
Pension.