Branch Manager

PNC Bank • Baltimore, MD

18d • Onsite

About The Position

As a Branch Manager in PNC's retail organization, based in Baltimore, Maryland, you will lead branch performance, customer experience, employee development, sales, and risk management. PNC describes this as an in-office role and does not provide employment visa sponsorship or participate in STEM OPT for this position.

The manager drives revenue and customer loyalty through consultative customer interactions, sales, business development, and community involvement. They lead a branded sales process and use ecosystem partnerships to grow consumer and business relationships. The role also includes coaching team members to deliver an accessible, technology-enabled, omni-channel banking experience and resolve customer issues effectively.

The Branch Manager attracts, onboards, coaches, and develops employees; sets and manages performance expectations; and promotes an inclusive workplace consistent with PNC's values. The position is accountable for operational, human-capital, reputational, and business risk, and for compliance with regulatory requirements and company policies. Candidates must be able to serve as a Notary Public in the applicable state and may be subject to additional background checks under Consumer Financial Protection Bureau regulations.

The position offers a base salary of $90,750 to $151,250 and is incentive eligible, with incentive payments based on company, business, and/or individual performance. Salary may vary by location, market data, skills, experience, and education. The posting states that the opening was generally expected to remain posted for two business days from October 22, 2026, though it could remain open longer at the company's discretion.

Requirements

• Typically 5 or more years of related experience.
• At least 2 years of previous supervisory experience.
• Related experience or product knowledge sufficient to perform the primary duties; a university or college degree is typically not required at this level.
• Ability to serve as a Notary Public in the applicable state.
• Candidates may be subject to additional background checks required by Consumer Financial Protection Bureau regulations.
• Demonstrated knowledge, skills, and abilities appropriate to the role, including accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.
• Competencies include branch banking services, delegation, digital awareness, effective communications, managing multiple priorities, and sales management.
• A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.

Nice To Haves

• Preferred skills include accountability, banking, client counseling, customer experience, customer loyalty, decision-making, people management, proactive behavior, and results orientation.
• Foundational understanding of balance sheets and income statements.

Responsibilities

• Plan and execute priorities to drive all aspects of branch performance.
• Drive revenue and customer loyalty through consultative customer interactions and solutions that support customers' financial well-being.
• Create a differentiated customer experience and make banking easy in an omni-channel environment.
• Lead and influence a broad range of ecosystem partners.
• Manage risk and compliance in a complex business environment, including operational, human-capital, reputational, and business risks.
• Attract, onboard, coach, and develop branch team members; prioritize talent development and manage performance against expectations.
• Lead and execute a branded sales process to achieve sales targets and customer loyalty.
• Grow branch revenue by acquiring consumer and business households and increasing share of wallet, including through ecosystem partnerships.
• Drive business banking results through business development and community involvement.
• Coach consultative selling and customer engagement in technology-enabled interactions.
• Lead delivery of a differentiated client experience, effective problem resolution, and seamless service across channels.
• Make sound decisions and exercise leadership to mitigate sales-practice risk; ensure compliance with regulations, policies, and procedures.
• Model PNC values and cultivate an inclusive workplace.
• Serve as a Notary Public in the applicable state.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent-care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave, depending on eligibility.
• Up to 11 paid holidays each year, depending on eligibility.
• Nine occasional absence days each year, unless otherwise required by law.
• 15 to 25 vacation days each year, depending on career level and years of service.
• Incentive-eligible compensation based on company, business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed