Branch Manager - Fishkill, NY
About The Position
Trustco Bank is seeking a dynamic, results-driven Branch Manager to lead the daily operations of a full-service branch in Fishkill, NY. The role oversees branch performance across sales, customer service, lending, operations, and security. The Branch Manager leads and develops a team, fosters strong customer relationships, and drives growth through new business development, referrals, and client retention while balancing operational efficiency with business growth. This is a full-time position with hours aligned to branch operations: Monday–Wednesday, 8:30 AM–5:00 PM; Thursday–Friday, 8:30 AM–6:00 PM; and Saturday, 8:30 AM–12:00 PM on a rotating schedule. The branch is closed Sunday. Employees may need to remain 15–30 minutes after closing. Occasional travel for training, meetings, or branch support may be required.
Requirements
- High school diploma or equivalent.
- Supervisory experience.
- Strong customer service and cash-handling experience.
- Excellent verbal communication and interpersonal skills in person, by phone, and via email.
- Fluency in English.
- Access to reliable transportation.
- Strong organizational skills and ability to manage multiple priorities.
- Ability to work effectively in a collaborative team environment.
- Willingness to participate in ongoing training and development.
- Ability to lift 10–20 lbs. and stand for extended periods.
Nice To Haves
- Bilingual ability.
- Bachelor’s degree.
- Previous banking or financial services experience.
Responsibilities
- Lead and manage all branch operations, ensuring exceptional customer service and operational excellence.
- Develop new deposit, loan, and business opportunities while achieving branch sales and retention goals.
- Build and promote the branch’s identity, fostering a sales-driven and customer-focused culture.
- Supervise, coach, and evaluate Assistant Branch Managers, Head Teller, and Tellers.
- Conduct staff training, regular team meetings, and performance reviews.
- Sell new products, services, promotions, and incentive programs to drive growth.
- Originate residential, home equity, and installment loans.
- Ensure compliance with bank policies, procedures, and security protocols.
- Handle complex customer requests and resolve escalated issues in person or by phone.
- Approve significant transactions, including large check cashing, bank checks, and general ledger tickets.
- Maintain branch appearance and uphold operational performance standards.
- Report regularly to senior management on branch performance, opportunities, and challenges.
Benefits
- Medical, dental, and vision insurance.
- Health savings account with an annual employer contribution.
- 401(k) retirement plan with employer match.
- Paid time off and 11 paid federal holidays.
- Training and professional development programs.
- Tuition reimbursement.
- Reduced fees and rates on certain loan products.
- Supportive, collaborative work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
