Branch Manager, Flatbush, Brooklyn, NY

Santander•New York, NY

1d•$60,000 - $102,500

About The Position

The Branch Manager oversees branch performance and daily operations, ensuring an excellent customer experience, achievement of financial goals, and efficient operations. The role leads and coaches a team, manages sales activities, deepens customer relationships, and ensures compliance with banking regulations. The manager fosters a positive work environment and develops a culture of quality and continuous improvement across branch performance accountabilities. Responsibilities may extend to supporting nearby branches based on business necessity.

Requirements

High school diploma or GED.
One of the following required experience paths: 3 or more years of successful experience in retail bank sales management or a related bank operations/support function; 5 or more years of experience in retail sales management; or 12 or more months of successful Santander experience related to the role’s essential functions and responsibilities, with endorsement from a District Executive, District Operations Manager, and Region President.
At least 3 years of experience selling products and/or services in an incentive-based environment.
Proven experience in sales leadership, preferably as a Branch Manager or in a similar position.
Proven relationship-building skills and a customer-centric approach.
Excellent leadership, team management, and customer service skills.
Strong problem-solving skills and a proactive approach to resolving issues.
Experience coaching and developing team members.
Excellent verbal and written communication, consultative, and influence skills.
Ability to educate and connect customers to technology and explain the value of digital tools and platforms.
Ability to make data-driven decisions to improve performance and operational outcomes.
Ability to establish and maintain effective working relationships.
Ability to create a positive work environment and drive employee engagement.
Strong knowledge of company policy, compliance regulations, risk management, and loss prevention.
Ability to work in a fast-paced environment and manage multiple priorities.
Ability to interact with integrity and professionalism with customers and employees.
Computer proficiency and basic math skills.
Ability to work branch hours, which may include weekends and evenings.
Legally authorized to work in the United States full-time without requiring employer sponsorship to commence employment.

Nice To Haves

Bachelor’s degree in a related field, or equivalent demonstrated through work experience, training, military service, or education.
Established work history or equivalent demonstrated through work experience, training, military service, or education.
Experience with Microsoft Office products.

Responsibilities

Direct overall branch performance, leading the team to achieve sales targets, optimize operational processes, and enhance customer satisfaction.
Develop and implement sales strategies to grow revenue and market share.
Motivate sales teams to manage a pipeline of prospects and customers effectively.
Engage customers in consultative conversations to offer tailored financial solutions, build loyalty, and increase branch productivity.
Analyze branch performance data to make strategic decisions that improve performance and operational efficiency.
Coach and develop team members, set clear expectations, enhance performance, and foster professional development.
Hire, retain, and motivate branch colleagues across job families.
Manage branch scheduling to balance business needs with employee availability.
Use digital technologies and platforms to enhance customer interactions, educate customers about self-service options, and drive business outcomes.
Provide an elevated customer experience by simplifying processes and delivering exceptional service.
Manage escalated customer problems and provide effective solutions.
Communicate effectively with customers in person, by phone, and through digital channels.
Manage risk and compliance in a complex business environment, ensuring adherence to company policies and regulatory requirements.
Support nearby branch locations when required by business necessity.