Branch Manager (Brooklyn)

Carver Federal Savings Bank•Brooklyn, NY

9d•Onsite

About The Position

Carver Federal Savings Bank is hiring a Branch Manager to lead its Brooklyn branch. Reporting to the District Manager, the Branch Manager owns the branch as a business, with responsibility for its growth, culture, people, operating integrity, client experience, and standing in the community. The role combines personal business development and production with leadership of the branch team and accountability for the branch’s performance against enterprise financial objectives. The Branch Manager is expected to make the branch a financial advisory destination, provide consistently strong and relationship-centered service, and use client feedback and performance data to improve results. The role also develops local business and community relationships, coaches and holds associates accountable, and ensures the branch maintains regulatory compliance and sound risk practices. NMLS registration is required within 30 days of hire. Availability is needed for branch hours, including weekends and some evenings, as business requires.

Requirements

At least 5 years of progressive financial services experience, including demonstrated leadership of a branch, team, or business unit.
A verifiable record of meeting or exceeding performance goals across growth, service, and operations.
Proven business development capability, including building relationships, pursuing prospects, and growing a market through presence, credibility, and consistent follow-through.
Experience developing talent, managing performance across a range, and building high-performing teams.
Working knowledge of retail banking regulatory requirements, including BSA/AML, CRA, OFAC, and Regulation E.
Experience maintaining a compliant branch under regulatory scrutiny.
Strong communication and relationship skills, with the ability to engage clients, institutional partners, community leaders, and associates effectively.
NMLS registration required within 30 days of hire.
Availability for branch hours, including weekends and evenings as business requires.

Nice To Haves

Bachelor’s degree preferred; equivalent professional experience may be considered in lieu of a degree.
Experience with CDFI lending programs, SBA-backed products, affordable housing finance, community development lending, or comparable mission-driven financial services.
Demonstrated market-building through partnerships with nonprofits, government agencies, faith organizations, or community development corporations.
Bilingual fluency in Spanish, Haitian Creole, French, or another language reflecting the communities Carver serves.

Responsibilities

Set and sustain a high standard of client experience, ensuring every interaction reflects Carver’s values and professionalism.
Lead the branch as a financial advisory destination and help clients become better informed, positioned, and connected to Carver’s services.
Assess NPS results and client satisfaction trends and translate findings into targeted service-improvement plans.
Coach associates to present Carver’s digital tools as extensions of client relationships and empowerment.
Create intentional, memorable “Moments That Matter” for clients.
Own branch P&L performance and execute deposit growth, client acquisition, consumer lending, and fee income objectives aligned with Carver’s financial plan.
Personally open accounts, deepen client relationships, contribute to deposit growth, and generate referrals alongside management duties.
Use the Branch Scorecard and market intelligence to identify growth opportunities, address performance gaps, and make timely business decisions.
Develop and maintain an outbound business development strategy, including a structured calling cadence, in-market engagement, and active prospect pipeline management.
Build relationships with mission-aligned businesses, schools, nonprofits, civic organizations, and faith institutions to support deposit growth and community impact.
Coordinate with lending, deposits, and small business teams to address client needs and pursue business opportunities.
Recruit and develop branch talent, identifying candidates whose skills and values align with Carver’s direction.
Conduct consistent, structured coaching conversations focused on individual performance, growth goals, and collective results.
Build a universal banking culture in which associates engage across the product suite, identify client opportunities, and contribute to branch growth.
Maintain performance accountability through candid and caring feedback, clear expectations, and recognition.
Build a team environment where results and relationships reinforce one another and associates feel connected to the mission and supported in their careers.
Create meaningful moments of recognition, investment, and connection for associates.
Maintain branch operations to a high standard, integrating compliance into daily processes and decisions.
Ensure adherence to applicable regulations, including CRA, BSA/AML, OFAC, and Regulation E, and to Carver’s internal policies.
Manage branch risks, escalate issues promptly, and work with compliance and operations teams to resolve exceptions accurately and quickly.
Provide the District Manager with clear, accurate, and timely performance reporting, including transparent information on results, risks, and resource needs.