Branch Manager

First National Bank Of Pennsylvania•Catonsville, MD

17d•Onsite

About The Position

The Branch Manager is primarily responsible for the overall sales and operations management of the branch and serves as its directing sales manager. The role focuses on originating and expanding relationships with new-to-bank customers and coaching the branch team to meet performance goals. The manager oversees daily branch activities, develops business in the market, processes loan requests, solicits new accounts, and ensures effective operations of branch staff and facilities. The role requires adherence to FNB policies, procedures, strategies, and Core Values. The manager leads market and business development, builds customer relationships, executes sales strategies, incorporates FNB digital products and services into customer interactions, and maintains accurate data for referrals, customers, and applicants using approved branch technology. The manager oversees the completion and lifecycle of new and existing relationships according to consumer bank standards. The manager coaches the team and directs the branch facility to ensure operations meet FNB standards. Responsibilities include conducting daily sales meetings, completing HR responsibilities, participating in ongoing education, leading sales camps as directed by the Market Manager, maintaining facility quality standards, and ensuring operational integrity and compliance with audit, security, and operational requirements. All employees are responsible for identifying, reporting, responding to, managing, and monitoring business risks and complying with regulatory requirements and company procedures.

Requirements

High school diploma or GED.
At least 3 years of job-related experience.
Excellent management skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Excellent customer service skills.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
Nationwide Mortgage Licensing System and Registry identifier is preferred but will be required.

Nice To Haves

Bachelor of Arts or Bachelor of Science degree.
Experience in a related position.
Knowledge of banking audit policies and procedures.
Nationwide Mortgage Licensing System and Registry identifier.

Responsibilities

Generate high-value customer relationships through sales leads and outbound calling to acquire new customers and retain and expand existing relationships.
Participate actively in the community.
Execute and coach sales strategies to achieve financial goals.
Incorporate FNB digital products and services into customer interactions.
Use approved branch technology to input and maintain accurate data for referrals, customers, and applicants.
Oversee the completion and lifecycle of new and existing relationships according to consumer bank standards.
Manage and coach the branch team and facility to ensure the branch operates according to FNB standards.
Conduct daily sales meetings and execute HR responsibilities.
Participate in ongoing education and lead sales camps as directed by the Market Manager.
Ensure the branch meets quality standards through direction and coaching of the team.
Maintain the branch’s operational integrity and ensure adherence to audit, compliance, security, and operational requirements.
Assign operational responsibilities to the team and perform operational duties as needed under established policies and procedures.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor risks encountered in daily business activities.
Comply with regulatory laws, guidelines, and company procedures.