Assistant Branch Manager - Columbia-Greene County Floater
About The Position
The Assistant Branch Manager supports the Branch Manager in ensuring smooth branch operations, supervising staff, fostering a trusted environment, and elevating the customer experience. The role oversees daily operations and helps ensure that the branch operates efficiently, securely, and in a welcoming manner. The Assistant Branch Manager may act for the Branch Manager during their absence and uses knowledge of residential mortgages, IRA services, and personal banking products to help provide tailored solutions to clients. This is a full-time position with hours aligned to branch operations: Monday through Friday, 8:30 AM–5:00 PM, and Saturday, 8:30 AM–1:00 PM on a rotating schedule. The branch is closed Sunday. Employees may need to remain 15–30 minutes after closing; occasional evening and weekend work may be required. Occasional travel for training, meetings, or branch support may also be required. Trustco Bank describes its workplace as supportive, inclusive, and collaborative, with opportunities for career growth, professional development, and community impact. The position is a non-exempt supervisory role and reports to the Branch Manager.
Requirements
- High school diploma or equivalent.
- Proven supervisory and leadership experience.
- Strong customer service background.
- Cash handling expertise.
- Excellent verbal communication skills.
- Fluent in English.
- Access to reliable transportation.
- Well-organized and able to manage multiple priorities.
- Team-oriented and able to thrive in collaborative environments.
- Ability to lift 10–20 lbs. and stand for extended periods.
Nice To Haves
- Bilingual ability.
- Bachelor’s degree.
- Previous banking or financial services experience.
- Familiarity with residential mortgages, IRA services, and personal banking products.
Responsibilities
- Manage staff and maintain smooth day-to-day branch operations when the Branch Manager is absent.
- Oversee Head Teller and Teller teams, fostering excellence and accountability.
- Build a strong branch identity, promote sales initiatives, and champion exceptional customer service.
- Connect with clients and prospects, resolve issues efficiently, and ensure customer satisfaction meets the bank’s standards.
- Review and approve transactions, including large check cashing, bank checks, and ledger entries, while adhering to policies.
- Work to meet and exceed branch performance metrics, with a focus on operational controls, security, and regulatory compliance.
- Enhance banking knowledge and sales techniques through training, workshops, and ongoing education.
Benefits
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Health savings account with an annual employer contribution.
- 401(k) retirement plan with employer match.
- Paid time off.
- 11 paid federal holidays.
- Training and professional development programs.
- Tuition reimbursement.
- Reduced fees and rates on certain loan products.
- Generous compensation and benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
