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Parking Lot Auditor - Fayetteville, AR

Parking Management•Fayetteville, AR

About The Position

The Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests by directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The role’s primary objective is to provide great customer service while maintaining a safe, clean, and efficient parking environment, enforcing parking policies, and supporting lot operations. The position works in active parking environments and may require working indoors and outdoors in various weather conditions. Schedule flexibility is essential, and shifts may include nights, weekends, and holidays. The position is non-exempt, hourly, and may be full-time or part-time.

Requirements

  • High school diploma or GED.
  • Valid driver’s license and reliable transportation.
  • Maintain a clean motor vehicle record, with no more than three moving violations within the past three years.
  • Successfully complete a background check and maintain the required background status throughout employment.
  • Ability to stand, walk, and lift up to 50 pounds for extended periods.
  • Comfort working indoors and outdoors in various weather conditions.
  • Maintain a clean, professional appearance and comply with uniform and grooming standards.
  • Schedule flexibility, including availability for shifts that may include nights, weekends, and holidays.
  • Excellent communication skills, including active listening, clear articulation, and a courteous, professional demeanor.
  • Ability to manage guest interactions with patience, empathy, and attention to detail.
  • Ability to remain alert in active parking environments with moving vehicles and changing weather conditions.

Nice To Haves

  • Previous customer service experience is preferred.
  • A positive, helpful attitude.

Responsibilities

  • Issue tickets, handle payments accurately, and responsibly track money and paperwork.
  • Complete shift logs, track tickets and revenue, and document parking activity.
  • Label keys, record vehicle details, and maintain organized records of parked cars.
  • Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy.
  • Keep the parking area and booth clean and presentable; assist with light cleaning or janitorial tasks as needed.
  • Help guests with payments and parking questions while maintaining a friendly, helpful attitude.
  • Use radios appropriately, stay in contact with the team, and support a positive work environment.
  • Arrive on time, follow company policies, and maintain a professional appearance and attitude.
  • Support operations by taking on other tasks as needed, attending training sessions, and adapting to scheduling needs.
  • Communicate clearly and courteously with guests, and collaborate with team members, supervisors, and clients.
  • Use a personal cell phone for work-related communications or mobile apps when needed; reimbursement follows company policy when applicable.

Benefits

  • Medical, vision, and dental insurance.
  • Life insurance and critical illness supplemental insurance.
  • Bonus opportunities.
  • Internal leadership development program.
  • Paid time off.
  • Paid training.
  • Tuition assistance through Belleview University.
  • Nationwide discounts through Perks at Work.
  • Overtime pay when applicable.
  • State-specific required leave and FMLA paid leave, as applicable.

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