Hotel Night Auditor

Kinseth Hospitality Companies•Iowa City, IA

About The Position

The Hotel Night Auditor provides customer service to hotel guests and performs front-desk, accounting, and overnight audit duties. The role greets and registers guests, assigns rooms and keys, makes reservations, answers questions about hotel services and local attractions, and handles guest requests and concerns. It acts as the manager on duty overnight and follows established communication, emergency, security, and guest-satisfaction procedures. The position enters and balances daily account changes, completes and verifies night-audit procedures, produces audit reports, and resets the system for the next business day. It also checks out guests, processes payments and deposits, posts charges, handles guest valuables, and maintains shift logs. Other duties include routing calls, sorting incoming mail and messages, keeping the lobby and front desk organized, and washing and storing laundry where required by the business unit. The employee must follow KHC policies and procedures, maintain a professional image, and report to work as scheduled. The role requires working alone and staying awake and alert throughout the night. Physical activities include regularly standing, using hands, and talking or hearing; frequently walking and reaching; and occasionally sitting, climbing or balancing, stooping, kneeling, crouching, crawling, or smelling. The employee may occasionally lift or move up to 50 pounds and needs close, distance, peripheral, and depth vision, as well as the ability to adjust focus.

Requirements

Work alone and remain awake and alert all night.
Meet the physical demands of the role, including occasionally lifting or moving up to 50 pounds.
Have the vision abilities required for the role: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Follow proper safety precautions at all times.

Responsibilities

Greet and register guests, suggestively sell hotel rooms, issue room keys, assign rooms, and set wake-up calls in a warm and friendly manner.
Act as the hotel manager on duty and follow prescribed procedures for communication, emergencies, and guest satisfaction.
Enter daily changes and balance guest, house, guest tray, city ledger, and advance-deposit accounts.
Complete daily night-audit procedures and ensure information is accurate, balanced, and timely.
Enter information, print night-audit reports, and reset the system for the next business day.
Follow established guest-safety and security procedures, including fire and tornado procedures, key security, and guest privacy.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest requests and problems to the appropriate department and ensure timely, acceptable resolution.
Answer inquiries about hotel services, guest registration, local attractions, and travel directions.
Check out guests accurately and communicate departures to housekeeping.
Compute bills, collect payments, make change, and make deposits according to KHC cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external phone calls using prescribed procedures.
Post charges, including room, food, liquor, and telephone charges, to the ledger.
Deposit guests' valuables in the hotel safe or safe-deposit box.
Maintain an accurate shift-to-shift log.
Maintain the cleanliness and organization of the hotel lobby and front-desk area.
Wash, fold, and properly store laundry when required by the business unit.
Follow KHC handbook, front-desk manual, and property-specific policies and standards, including dress code, safety, and performance requirements.
Maintain a professional image and report to work as scheduled.