Night Auditor

Springwood Hospitality • Hershey, PA

2d • Onsite

About The Position

The Night Auditor represents the hotel to guests during late evening and early morning hours, performing guest service, registration, reservation, revenue collection, and night audit functions. The role is responsible for the total front desk operation during the shift, acts as Manager on Duty, responds promptly to guest requests, and helps maintain hotel safety and security. The Night Auditor communicates thoroughly with management and other shifts to support a pleasant guest stay and smooth checkout.

The position includes guest check-in and checkout, reservation and room management, handling guest requests and complaints, processing payments, balancing cash and other accounts, posting charges, preparing operational and accounting reports, and maintaining property-management and accounting records. The role also supports housekeeping, food and beverage, public areas, the business center, and other hotel operations as needed. The Night Auditor must maintain guest privacy, follow safety and key-control procedures, and comply with company policies, brand standards, and appearance requirements.

Requirements

• Must be able to clearly read, write, and understand English to serve the needs of most guests.
• Must be able to lift and carry 25 pounds and push and pull 50 pounds.
• Must have thorough knowledge of hotel emergency procedures.
• Must follow company work rules, procedures, and policies, including those in the Associate Handbook.
• Must wear the proper uniform in accordance with the Standards of Appearance.
• Must maintain responsible-vendor training certification if alcohol is served at the property.

Responsibilities

• Provide courteous, professional guest service; anticipate guests’ needs and respond to requests and complaints, following up to ensure issues are resolved.
• Act as Manager on Duty and represent the hotel during late evening and early morning hours while maintaining hotel safety and security.
• Greet and register guests, assign rooms, accommodate special requests, and assist with pre-registration and reservation blocking.
• Handle guest check-ins and checkouts, take reservations, explain hotel services and policies, and support future reservations and repeat business.
• Coordinate with housekeeping and other departments regarding special requests, late checkouts, room status, and other guest needs.
• Communicate pertinent information with incoming and outgoing shifts through the pass-on log and report unusual conditions or events to management.
• Review arrivals and reservations, verify contingency reports, print registration cards, verify guaranteed no-shows, and complete walked-guest reports.
• Process room, food and beverage, and phone charges; prepare guest bills; collect payments and make change; validate credit cards; and balance cash, checks, and miscellaneous departments.
• Resolve departmental out-of-balance discrepancies and handle direct-billed accounts using the hotel’s accounting procedures.
• Complete nightly system backups and security reports, and prepare and distribute required audit, housekeeping, and operational reports.
• Maintain accurate and orderly work and property envelopes; file credit cards, keys, and completed reports; and prepare express checkout envelopes where applicable.
• Deliver express checkout envelopes before 5:00 AM, newspapers where available, wake-up calls, requested items, and complimentary amenities.
• Maintain guest privacy and proper telephone etiquette; receive and transmit guest mail, calls, and written messages; and never disclose guest room numbers or transfer calls without verifying the guest’s name.
• Maintain proper control of internal and guest keys, verifying identification before issuing an additional guest key.
• Keep the front desk, public areas, and business center clean, orderly, supplied, and free of safety hazards; report or correct hazards promptly.
• Assist with food and beverage duties as needed, including preparing breakfast items, assisting the morning host, and preparing evening coffee and cookies as required by the brand.
• Input daily information into the Profitel system and STS and maintain working knowledge of the property-management, accounting, and downtime procedures.
• Identify potential sales contacts through guest interactions, provide sales leads to the appropriate person, and support hotel hospitality programs.
• Follow emergency procedures, uniform and appearance standards, company work rules, and applicable laundry procedures.
• Maintain required responsible-vendor training certification if alcohol is served at the property.
• Perform other duties as assigned that the associate is capable of performing.

Benefits

• Salary starting at $17.50 per hour.
• 401(k) with employer matching contribution.
• Multiple team member appreciation gatherings throughout the year, centered around holidays and special events.
• Training focused on professional growth and personal development.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed