Assistant Jobs

About The Position

Requirements

• Experience performing customer service duties for various types of customers and in various situations.
• At least one year of specialized experience equivalent to at least the GS-05 grade level in the Federal Service, directly related to the work of the position.
• Qualifying specialized experience includes transportation support such as coordinating connections or scheduling and documenting travel information; daily data collection, compilation, and tracking; basic data analysis and report generation; entering data into automated tracking databases; and planning and directing a program that provides support services.
• Experience must be documented on the resume with job title, duties, start and end dates by month and year, and hours worked per week.
• U.S. citizenship is required.
• Selective Service registration is required for males born after December 31, 1959.
• Applicants must complete the required application, questionnaire, and online assessment.
• Selected applicants must complete a background/security investigation and online onboarding.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• The selected applicant must serve a one-year probationary period.
• A driver's license or state-issued identification card used for employment identification must be REAL ID compliant effective May 7, 2025.

Responsibilities

• Perform work involving consult management, appointment scheduling, and admissions scheduling.
• Collect, compile, and track data and statistical information in support of the Veteran Transportation Service.
• Conduct basic data analysis and generate reports.
• Review documents, reports, and applications for omissions and inconsistencies, ensuring data entry is complete and accurate.
• Enter pertinent information into automated tracking systems.
• Coordinate service practices to decrease patient waits and delays in specialty areas.
• Use VISTA, CPRS, or the SharePoint Consult/Request Tracking System to process internal consultations.
• Plan, organize, administer, and direct how work is accomplished for the VTS program.
• Consider and support systems management, operations, workload forecasting, data review and reporting, vehicle maintenance and repair, and related program needs.
• Coordinate the day-to-day operation of VTS program flow, processes, and functions.
• Plan and provide program support services involving electronic records management, driver scheduling, and space utilization.
• Advise operating managers and supervisors on how provided services support their missions and programs.
• Perform other related duties as assigned.

Benefits

• Federal employee benefits package for eligible employees.
• Potential credit toward annual leave accrual for qualifying prior federal work or military service, subject to approval.