Assistant Branch Manager Jobs

About The Position

Requirements

• Knowledge of sales tools and presentation.
• Ability to motivate staff and help maintain goals.
• Knowledge of daily bank operations, including security issues.
• Strong knowledge of federal, state, and bank policies, procedures, and regulations related to Universal Banker duties.
• Outstanding written and verbal listening and communication skills.
• Proficiency in opening and servicing accounts and working in a teller position.
• Ability to coordinate with other offices and departments to resolve problems and errors accurately and complete tasks on time.
• Flexibility and ability to work additional hours when needed.
• Proficiency in Horizon, Horizon Teller, IDO, and Connections.
• Critical-thinking skills and ability to work well under stress and deadlines.
• Professional business image and demeanor.
• Good attendance and punctuality.
• Ability to operate a computer keyboard, multi-line telephone, photocopier, and scanner.
• Ability to lift, move, and carry up to 25 pounds.

Nice To Haves

• Successful sales record in a retail banking environment and knowledge of bank products and services.
• Bilingual Spanish skills.

Responsibilities

• Assist with daily branch operations, including teller transactions, opening accounts, making product referrals, and other Universal Banker duties.
• Help manage the customer service performance of Universal Bankers and Tellers.
• Perform Universal Banker duties, including teller transactions, opening accounts, and referring customers to BancFirst products.
• Assist with coaching, counseling, and disciplinary actions for branch personnel.
• Coach branch personnel on compliance while supporting sales production.
• Assist with monthly scorecard performance reviews for employees.
• Provide compliance updates during weekly operational meetings.
• Conduct audits related to federal, state, and bank policies, procedures, and regulations, including cash audits and quarterly negotiable-items audits; maintain branch audit books and follow strong internal controls.
• Perform other assigned duties and special projects.
• Serve as backup branch manager when the manager is absent.
• Work with customers daily, including handling customer complaints.

Benefits

• Excellent benefits
• Learning environment that supports continuous skill improvement