Assistant Branch Manager

BancFirst Corporation • Sand Springs, OK

13d • Onsite

About The Position

The Assistant Branch Manager is a working management position focused on customer service, sales, daily branch operations, and compliance. The role serves customers through channels including teller transactions, account opening, and complaint resolution, and acts as backup branch manager when the manager is absent. The assistant manager helps oversee Universal Bankers and Tellers, supports staff development and performance reviews, and promotes sales while ensuring compliance with applicable policies and regulations.

The position is onsite at 301 E. 2nd Street in Sand Springs, Oklahoma. BancFirst describes itself as a $13 billion bank offering personal and commercial products, trust, insurance, and investment services in 60 Oklahoma communities. The company states that employees have access to excellent benefits and a learning environment that supports ongoing skill development and personalized customer service.

Requirements

• Knowledge of sales tools and presentation.
• Ability to motivate staff and help maintain goals.
• Knowledge of daily bank operations, including security issues.
• Strong knowledge of federal, state, and bank policies, procedures, and regulations related to Universal Banker duties.
• Outstanding written and verbal listening and communication skills.
• Proficiency in opening and servicing accounts and working in a teller position.
• Ability to coordinate with other offices and departments to resolve problems and errors accurately and complete tasks on time.
• Flexibility and ability to work additional hours when needed.
• Proficiency in Horizon, Horizon Teller, IDO, and Connections.
• Critical-thinking skills and ability to work well under stress and deadlines.
• Professional business image and demeanor.
• Good attendance and punctuality.
• Ability to operate a computer keyboard, multi-line telephone, photocopier, and scanner.
• Ability to lift, move, and carry up to 25 pounds.

Nice To Haves

• Successful sales record in a retail banking environment and knowledge of bank products and services.
• Bilingual Spanish skills.

Responsibilities

• Assist with daily branch operations, including teller transactions, opening accounts, making product referrals, and other Universal Banker duties.
• Help manage the customer service performance of Universal Bankers and Tellers.
• Perform Universal Banker duties, including teller transactions, opening accounts, and referring customers to BancFirst products.
• Assist with coaching, counseling, and disciplinary actions for branch personnel.
• Coach branch personnel on compliance while supporting sales production.
• Assist with monthly scorecard performance reviews for employees.
• Provide compliance updates during weekly operational meetings.
• Conduct audits related to federal, state, and bank policies, procedures, and regulations, including cash audits and quarterly negotiable-items audits; maintain branch audit books and follow strong internal controls.
• Perform other assigned duties and special projects.
• Serve as backup branch manager when the manager is absent.
• Work with customers daily, including handling customer complaints.

Benefits

• Excellent benefits
• Learning environment that supports continuous skill improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed