Assistant Branch Manager

F.N.B. Corporation • Cumberland, MD

13d • Onsite

About The Position

The Assistant Branch Manager is primarily responsible for consistently meeting customer needs within a retail branch and assisting with management of the branch and sales team. The role develops and maintains a personal referral network, follows up on branch leads according to consumer bank standards, completes customer transactions, and converts transactions into qualified sales or referral leads. The incumbent adheres to FNB policies, procedures, strategies, and Core Values.

The position promotes sales through referral management, sales leads, outbound calling, and identifying customer financial needs. It uses FNB-approved branch technology to maintain data quality and manage the lifecycle of customer relationships. The Assistant Branch Manager also supports daily sales activity through staff coaching and sales huddles, and coordinates assigned branch operations, including workflow, supplies, office opening and closing, and vault cash. Traditional teller transactions are performed as needed.

All employees are accountable for understanding, reporting, responding to, managing, and monitoring business risks under F.N.B. Corporation’s risk management program. Compliance with applicable regulatory laws and company procedures is required.

Requirements

• High school diploma or GED.
• At least 2 years of job-related experience.
• Experience in a related position.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Excellent organizational, analytical, and interpersonal skills.
• Detail-oriented.
• Ability to use a personal computer and job-related software.
• Basic-level Microsoft Word skills.
• Intermediate-level Microsoft Excel skills.
• Basic-level Microsoft PowerPoint skills.
• Knowledge of banking policies, procedures, consumer products, and services.
• Sales and customer service skills.
• Nationwide Mortgage Licensing System and Registry identifier is required; it is preferred and will be required.

Nice To Haves

• Nationwide Mortgage Licensing System and Registry identifier preferred.

Responsibilities

• Promote sales through referral management, leveraging sales leads, outbound calling, and identifying customers’ financial needs.
• Recommend and sell or cross-sell appropriate bank products and services in a courteous and professional manner.
• Incorporate FNB digital products and services into customer interactions.
• Use FNB-approved branch technology to enter and maintain accurate data for referrals, customers, and applicants.
• Complete and manage the lifecycle of new and existing customer relationships according to consumer bank standards.
• Assist with management of daily sales activity by coaching branch staff on prescribed sales activities, supporting pre-shift sales huddles, and monitoring and measuring sales results.
• Coordinate assigned operational duties, including scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
• Ensure assigned tasks comply with current policies and procedures.
• Perform traditional teller transactions as needed.
• Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring daily business risks.
• Perform other related duties and projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED