Assistant Branch Manager

F.N.B. Corporation•Montrose, PA

13d•Onsite

About The Position

The Assistant Branch Manager is primarily responsible for consistently meeting customer requests within a retail branch environment and assisting with management of the branch and sales team. The role develops and maintains a personal referral network, executes branch leads according to consumer bank standards, fulfills customer transaction requests, and converts transactions into qualified sales or referral leads. The incumbent adheres to FNB policies, procedures, strategies, and Core Values. The position promotes sales through referral management, sales leads, outbound calling, and identifying customer financial needs. It recommends and cross-sells bank products and services, incorporates FNB digital products into customer interactions, and maintains accurate data and relationship records using approved branch technology. It also supports staff coaching and sales activity, completes assigned branch operations, and performs teller transactions as needed. All employees are responsible for managing risks encountered in their work in accordance with F.N.B. Corporation’s risk management program. Compliance with regulatory laws and company procedures is a required part of the role. Overnight travel for training may be required, particularly during onboarding. The role does not offer employment-based visa sponsorship; candidates must be legally authorized to work in the United States.

Requirements

High school diploma or GED.
At least 2 years of job-related experience.
Experience in a related position.
Excellent customer service skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Detail-oriented.
Ability to use a personal computer and job-related software.
Basic-level Microsoft Word skills.
Intermediate-level Microsoft Excel skills.
Basic-level Microsoft PowerPoint skills.
Knowledge of banking policies, procedures, consumer products, and services.
Sales and customer service skills.
Nationwide Mortgage Licensing System and Registry identifier is required; it is listed as preferred but will be required.

Nice To Haves

Nationwide Mortgage Licensing System and Registry identifier (preferred, but required for the position).

Responsibilities

Promote the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs.
Make appropriate recommendations and sell or cross-sell bank products and services to meet customers’ banking needs in a courteous and professional manner.
Incorporate FNB digital products and services into customer interactions.
Use FNB-approved branch technology to input and maintain accurate data for referrals, customers, and applicants.
Complete the lifecycle of new and existing customer relationships according to consumer bank standards.
Assist with management of daily sales activity by coaching branch staff on prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results.
Coordinate and complete assigned operational duties, including scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, and ordering and managing vault cash.
Ensure tasks are performed in accordance with current policies and procedures.
Perform traditional teller transactions as needed.
Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring risks encountered daily, as required by the company’s risk management program.
Perform other related duties and projects as assigned.