Assistant Branch Manager

Mariner Finance•Mount Pleasant, WI

13d•$18 - $22•Onsite

About The Position

Mariner Finance is hiring a customer-facing, sales-oriented Assistant Branch Manager for its consumer finance branch team. The role involves understanding customers’ financial needs, presenting lending solutions and other available products, managing account relationships, and contributing to branch performance. The successful candidate is motivated, coachable, competitive, resilient, and comfortable making outbound calls, building rapport, handling objections, and closing sales while providing professional customer service. The Assistant Branch Manager processes credit loan applications, contacts customers about past-due balances, supports branch operations and compliance, and assists the Branch Manager with reporting. When the Branch Manager is absent, this employee coordinates daily operational issues in communication with the District Manager. The position requires work at the assigned branch location, reliable transportation, and applicable licenses to sell insurance products offered by the branch. The base salary range is USD $18.00–$22.00 per hour, with an uncapped incentive bonus. The listed schedule is Monday, Wednesday, and Thursday from 9:00 a.m. to 5:00 p.m.; Tuesday from 9:00 a.m. to 7:00 p.m.; and Friday from 9:00 a.m. to 5:30 p.m. Saturday hours are required seasonally and as business needs require. The company may change the schedule to address business needs. The employee must be physically present in the office and may occasionally need to lift or move up to 20 pounds.

Requirements

At least three years of customer service or sales experience, including two years in consumer lending and/or financial services with consistent demonstrated achievement of assigned KPIs; supervisory or team lead experience may substitute for industry experience.
High school diploma or equivalent.
Reliable transportation.
Excellent written and verbal communication skills and the ability to communicate effectively with customers and company personnel.
Proficiency in Microsoft Office or similar programs and the ability to learn financial services programs.
Ability to complete essential duties and functions in a timely and accurate manner.
Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations, or completion of related coursework or training.
Must obtain applicable required licenses to sell insurance products offered to customers by the branch.
Must perform work-related tasks at the assigned branch location, except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Nice To Haves

Bachelor’s degree in Business, Accounting, Finance, Administration, Economics, or a similar discipline; applicable additional years of experience may substitute for the degree.
Military rank of E-4, W1, or O1 and above.
Bilingual fluency in Spanish and English.
Applicable required licenses to sell insurance products offered by the branch, in good standing.

Responsibilities

Process credit loan applications, present loan solutions based on customer needs, and enthusiastically present available sales products.
Proactively contact customers with past-due balances to offer possible solutions and resolve delinquency.
Maintain a cash drawer, process payments, and deliver daily deposits to specified financial institutions as required.
Meet or exceed individual and branch goals related to sales of company products and services.
Assist the Branch Manager by preparing reports as needed.
Maintain compliance in the branch.
In the Branch Manager’s absence, coordinate branch functions and daily operational issues through communication with the District Manager.
Learn applicable federal, state, and local consumer application laws to ensure compliant actions.
Perform additional functions as needed based on market demand and branch staffing to provide consistent customer service.