Architect Jobs

About The Position

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Supply Chain Management, Industrial Engineering, or a related field, with 5+ years of relevant experience; alternatively, a master’s degree with 2+ years of experience.
• 5+ years of experience as an IT Business Analyst, Functional Analyst, or Systems Analyst supporting Service Supply Chain, Reverse Logistics, Aftermarket Services, or Enterprise SCM platforms.
• Strong functional understanding of RMA, warranty and contract entitlement, depot repair operations, parts replenishment, scrap and harvest disposition, and reverse logistics.
• Experience authoring functional integration specifications for REST/SOAP APIs, event-driven messaging architectures, and file-based interfaces.
• Understanding of data mapping, payload schema definition, exception handling, and error-recovery frameworks across distributed enterprise systems.
• Proficiency querying and analyzing data with SQL and relational data models.
• Strong business process modeling and mapping skills.
• Ability to translate complex business challenges into scalable technology solutions.
• Practical experience in global supply chain environments with multi-node distribution networks, 3PL/4PL partners, and external repair vendors.
• Hands-on knowledge of Agile/Scrum methodologies and the Software Development Lifecycle (SDLC).
• Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical business customers.
• Detailed documentation skills and an analytical problem-solving approach.
• Adaptability, accountability, and ability to deliver in fast-paced, multi-project environments.

Nice To Haves

• Experience in high-tech, telecommunications, networking, or electronics hardware industries.
• Exposure to integration middleware and event streaming platforms such as Kafka, MuleSoft, AWS/GCP integration services, Tibco, or EDI/B2B gateways.
• Experience integrating with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), or 3PL/depot vendor systems.
• Proficiency with enterprise project management and service desk tools such as Jira, Confluence, or ServiceNow ESP.
• Familiarity with AI-enabled efficiency tools, intelligent automation, or supply chain digital twin frameworks.

Responsibilities

• Translate business requirements into functional solution architectures and user journeys across the global Service Supply Chain footprint.
• Compose and configure service supply chain applications, systems, and platforms supporting Order Management, Reverse Logistics (RMA), Depot Repair Execution, Spares Inventory, Logistics Orchestration, and Financial Settlements.
• Define end-to-end service lifecycle flows, including return intake, warranty entitlement, asset recovery, repair routing, disposition, and forward replenishment.
• Analyze service supply chain, reverse logistics, and repair operations to identify bottlenecks, cycle-time gaps, and automation opportunities.
• Recommend standard processes, workflow automations, and scalable system capabilities to improve efficiency and SLA performance.
• Lead functional configurations, end-to-end SIT and UAT, cutover planning, and production releases.
• Conduct cross-system impact analyses, define regression test suites, and support global rollouts.
• Partner with Service Operations, Depot Managers, Logistics Planners, Procurement, Finance, and IT engineering teams to deliver end-to-end capabilities.
• Collaborate with enterprise architects, software engineering squads, and integration specialists to validate technical feasibility, API contracts, and architecture alignment.
• Triage functional and operational issues, perform root cause analysis, and drive permanent corrective actions.
• Handle production incident queues and operational issues to support platform availability and SLA compliance.
• Author user stories, functional requirement documents, acceptance criteria, system interaction diagrams, and test scenarios.
• Develop and maintain configuration guides, business process maps, and standard operating procedures.
• Ensure compliance with enterprise IT controls, information security policies, audit standards, and change governance.
• Guide data validation, master data governance, and data reconciliation across supply chain platforms.
• Partner with Data & Analytics teams to define data models, operational telemetry, and executive dashboards for service supply chain metrics.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan with Cisco matching contribution
• Paid parental leave
• Short- and long-term disability coverage
• Basic life insurance
• Paid holidays
• Floating holiday for non-exempt employees
• Paid birthday day off
• Paid year-end holiday shutdown
• Personal wellness days
• Paid vacation or flexible vacation time off, depending on employee classification
• Paid sick time
• Additional paid time away may be requested for critical or emergency family issues
• Optional paid volunteer days
• Annual bonuses for non-sales roles, subject to Cisco policies
• Cisco restricted stock unit grants may be available, subject to eligibility and vesting terms