Solutions Architect

Cisco • San Jose, CA

12d • $138,100 - $196,500

About The Position

The Solutions Architect partners with global Service Operations, Logistics, Depot Repair, and Engineering teams to compose, implement, and optimize scalable enterprise IT solutions. The role translates aftermarket and service supply chain requirements into functional architectures, process flows, and system improvements that support operational efficiency, visibility, and SLA attainment.

The position covers applications and platforms supporting Order Management, Reverse Logistics (RMA), Depot Repair Execution, Spares Inventory, Logistics Orchestration, and Financial Settlements. It includes defining end-to-end service lifecycle flows, optimizing business processes, leading configurations and implementations, supporting production operations, documenting solutions and governance, and guiding data validation and reporting. The role collaborates with business and technical teams across global supply chain operations.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Supply Chain Management, Industrial Engineering, or a related field, with 5+ years of relevant experience; alternatively, a master’s degree with 2+ years of experience.
• 5+ years of experience as an IT Business Analyst, Functional Analyst, or Systems Analyst supporting Service Supply Chain, Reverse Logistics, Aftermarket Services, or Enterprise SCM platforms.
• Strong functional understanding of RMA, warranty and contract entitlement, depot repair operations, parts replenishment, scrap and harvest disposition, and reverse logistics.
• Experience authoring functional integration specifications for REST/SOAP APIs, event-driven messaging architectures, and file-based interfaces.
• Understanding of data mapping, payload schema definition, exception handling, and error-recovery frameworks across distributed enterprise systems.
• Proficiency querying and analyzing data with SQL and relational data models.
• Strong business process modeling and mapping skills.
• Ability to translate complex business challenges into scalable technology solutions.
• Practical experience in global supply chain environments with multi-node distribution networks, 3PL/4PL partners, and external repair vendors.
• Hands-on knowledge of Agile/Scrum methodologies and the Software Development Lifecycle (SDLC).
• Strong verbal and written communication skills, including the ability to explain technical concepts to non-technical business customers.
• Detailed documentation skills and an analytical problem-solving approach.
• Adaptability, accountability, and ability to deliver in fast-paced, multi-project environments.

Nice To Haves

• Experience in high-tech, telecommunications, networking, or electronics hardware industries.
• Exposure to integration middleware and event streaming platforms such as Kafka, MuleSoft, AWS/GCP integration services, Tibco, or EDI/B2B gateways.
• Experience integrating with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), or 3PL/depot vendor systems.
• Proficiency with enterprise project management and service desk tools such as Jira, Confluence, or ServiceNow ESP.
• Familiarity with AI-enabled efficiency tools, intelligent automation, or supply chain digital twin frameworks.

Responsibilities

• Translate business requirements into functional solution architectures and user journeys across the global Service Supply Chain footprint.
• Compose and configure service supply chain applications, systems, and platforms supporting Order Management, Reverse Logistics (RMA), Depot Repair Execution, Spares Inventory, Logistics Orchestration, and Financial Settlements.
• Define end-to-end service lifecycle flows, including return intake, warranty entitlement, asset recovery, repair routing, disposition, and forward replenishment.
• Analyze service supply chain, reverse logistics, and repair operations to identify bottlenecks, cycle-time gaps, and automation opportunities.
• Recommend standard processes, workflow automations, and scalable system capabilities to improve efficiency and SLA performance.
• Lead functional configurations, end-to-end SIT and UAT, cutover planning, and production releases.
• Conduct cross-system impact analyses, define regression test suites, and support global rollouts.
• Partner with Service Operations, Depot Managers, Logistics Planners, Procurement, Finance, and IT engineering teams to deliver end-to-end capabilities.
• Collaborate with enterprise architects, software engineering squads, and integration specialists to validate technical feasibility, API contracts, and architecture alignment.
• Triage functional and operational issues, perform root cause analysis, and drive permanent corrective actions.
• Handle production incident queues and operational issues to support platform availability and SLA compliance.
• Author user stories, functional requirement documents, acceptance criteria, system interaction diagrams, and test scenarios.
• Develop and maintain configuration guides, business process maps, and standard operating procedures.
• Ensure compliance with enterprise IT controls, information security policies, audit standards, and change governance.
• Guide data validation, master data governance, and data reconciliation across supply chain platforms.
• Partner with Data & Analytics teams to define data models, operational telemetry, and executive dashboards for service supply chain metrics.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan with Cisco matching contribution
• Paid parental leave
• Short- and long-term disability coverage
• Basic life insurance
• Paid holidays
• Floating holiday for non-exempt employees
• Paid birthday day off
• Paid year-end holiday shutdown
• Personal wellness days
• Paid vacation or flexible vacation time off, depending on employee classification
• Paid sick time
• Additional paid time away may be requested for critical or emergency family issues
• Optional paid volunteer days
• Annual bonuses for non-sales roles, subject to Cisco policies
• Cisco restricted stock unit grants may be available, subject to eligibility and vesting terms

What This Job Offers

• Job Type: Full-time
• Career Level: Senior