Solutions Architect

Guru Technologies

4d • $132,000 - $193,000 • Hybrid

About The Position

Guru is seeking a customer-facing Solutions Architect to join its Solution Delivery team. This technical builder connects customers’ tools and systems to Guru when the standard platform is not sufficient. The role designs and ships custom integrations, builds with MCP and other agent protocols, creates AI-powered team tooling, and investigates technical issues at the API level. The Solutions Architect partners early with Customer Solutions Engineers and turns one-off customer requests into reusable solutions.

The role helps customers connect Guru to systems such as Slack, SharePoint, Salesforce, identity providers, and custom tools. It also supports the Solution Delivery team through scalable tooling and documentation for developers and partners. This is a senior individual-contributor position with a stated growth path to Senior Solutions Architect. The position reports to the Director, Support & Solutions, is classified as IC4, and includes approximately 10% travel for customer, partner, or developer events.

Requirements

• At least 5 years of experience in solutions architecture, software development, or technical consulting.
• Demonstrated experience building custom integrations, technical solutions, or automation, with examples to discuss.
• Strong coding ability in Python and comfort with JavaScript or a similar language.
• Experience with enterprise integration and identity, including REST APIs, OAuth, webhooks, SAML or OIDC SSO, SCIM provisioning, and permission-aware retrieval.
• Strong working knowledge of LLM and RAG concepts, including retrieval quality, grounding, citations, hallucination, and evaluation methods.
• Practical experience with agent deployments, including tool use, MCP servers, system prompts, guardrails, and multi-step workflows.
• Track record of owning technical projects end to end, from scoping through delivery and documentation.
• Experience working cross-functionally with Product, Engineering, or Customer Success.
• Bachelor’s degree or equivalent work experience.

Nice To Haves

• Experience with developer documentation, developer communities, or partner integrations.
• Experience with prompt design, RAG architectures, and Knowledge Agent configuration.
• Experience with data and analytics platforms such as Sigma or Google Analytics.
• Comfort with iPaaS and workflow automation tools such as Zapier, Make, or Workato.

Responsibilities

• Design and ship custom integrations, API connections, webhooks, data migration tools, and automations connecting customers’ tools to Guru, including MCP-based integrations with Guru’s Knowledge Agent and skills.
• Turn repeated customer requests into reusable, configurable solutions.
• Assess the technical feasibility of customer integration requests and recommend a native, partner, or custom approach.
• Create AI-powered tools and internal automations that help the Solution Delivery team work at scale, owning projects from scoping through a sustainable handoff.
• Guide customers and teammates on Knowledge Agent configuration, prompt design, MCP server integrations, and skill creation, and identify opportunities to apply features on the AI roadmap.
• Act as a primary escalation point for API-level and integration issues involving Slack, SharePoint, Salesforce, and identity providers.
• Build workarounds while permanent fixes are in progress and document resolutions.
• Produce API guides, integration walkthroughs, code samples, troubleshooting references, internal playbooks, and templates.
• Work with Customer Solutions Engineers early in the customer journey, joining technical discovery calls, proofs of concept, and demos.
• Support Sales and Customer Success on complex evaluations, expansions, and at-risk accounts.
• Contribute to partner integrations and keep the Developer Network current.

Benefits

• Competitive salary.
• Employee Incentive Stock Option Plan.
• Generous medical benefits package.
• Tax-advantaged accounts.
• 401k.
• Unlimited Flexible Time Off.
• Paid Parental, Family & Medical Leave.
• Wellness stipend.
• Tuition stipend.
• Guru-sponsored company and team events, regardless of work location.
• At five years of employment, a $10,000 personal travel reimbursement.
• At ten years of employment, a $20,000 personal travel reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior