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About The Position

The Staffing Assistant/Office Admin performs a variety of administrative duties supporting the branch’s daily work and helps manage branch traffic to provide an exceptional client experience. This is a contract/temporary, in-office position in Bolingbrook, Illinois, with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. It is not remote or hybrid. The role supports the branch, customer success team, and recruiting team through visitor and telephone reception, onboarding and application-process assistance, workers’ compensation documentation, payroll record updates, unemployment documentation, purchase orders and invoices, and supply ordering. The position is based in a standard office environment and requires use of standard office equipment and compliance with occupational safety and health standards.

Requirements

  • High school diploma or six months of related experience.
  • At least 2 years of administrative experience in a busy office environment.
  • Excellent customer service skills, including responding appropriately in stressful situations and diplomatically handling difficult customer or vendor situations.
  • Ability to switch tasks, prioritize, and manage repetitive work in a fast-paced environment.
  • Clear and articulate oral and written communication, using appropriate language, style, and methods for the audience and purpose.
  • Ability to achieve quality results in a timely and cost-effective way, identify priorities, plan resource use, and monitor progress.
  • Ability to respond positively to change, adapt quickly to new situations, and handle a diverse range of tasks effectively.
  • Experience using various technology platforms to support effective decision-making.
  • Ability to sit or stand for long periods and walk short distances.
  • Ability to talk, hear, and communicate in writing regularly.
  • Ability to adjust vision for close and distance views.
  • Ability to stoop, kneel, bend, crouch, and lift up to 25 pounds.
  • Ability to operate standard office equipment and comply with applicable occupational safety and health standards, rules, and regulations.

Responsibilities

  • Greet walk-ins and serve as the first point of contact in the branch.
  • Receive and screen visitors and telephone calls and handle general inquiries.
  • Assist with onboarding and new-hire orientations to support the customer success team.
  • Support the recruiting team as needed to ensure applicants complete all parts of the application process.
  • Coordinate, complete, and scan documents supporting workers’ compensation claims.
  • Process and update payroll records.
  • Document unemployment terms and details in the CRM.
  • Create, process, and file branch purchase orders and invoices.
  • Order supplies based on assessment.

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