Admin Jobs

About The Position

Requirements

• High school diploma or equivalent.
• One to two years of experience in customer service, sales, or order-taking.
• Strong verbal and written communication skills and a professional manner on calls and in email.
• Customer service skills, including the ability to handle complaints empathetically.
• Strong attention to detail and organizational skills.
• Problem-solving ability and good time management in a high-volume, deadline-driven season.
• Sales-minded approach and comfort making recommendations.
• Comfort navigating multiple systems at once, including phone lines, an ordering portal, and email.
• Availability Monday through Friday, 8:30 AM–5:00 PM, with flexibility to work 9:30 AM–6:00 PM as business needs require.
• Currently authorized to work in the country where the position is based.

Nice To Haves

• Call center, catering, or food service experience.

Responsibilities

• Answer incoming customer calls, take catering orders, and accurately enter them into the ordering portal.
• Learn the catering program and its offerings, recommend appropriate options to customers, and follow up as needed.
• Use phone lines, the ordering portal, email, and internal resources to provide accurate, complete information while following appropriate tools, processes, and procedures.
• Resolve customer issues quickly and handle complaints with empathy and clear solutions so franchisees retain the sale and customer.
• Maintain complete documentation of every order and interaction, and update customer information in the database as needed.
• Support other catering and non-traditional projects during downtime.
• Perform additional responsibilities that may apply.