Admin Associate PD

UNC Health • Chapel Hill, NC

2d • Onsite

About The Position

The Admin Associate performs administrative representative duties with greater autonomy and discretion, requiring knowledge of office and clinic procedures, independent judgment, and problem-solving skills. The role supports the UNC Medical Center’s outpatient services float pool and may involve purchasing, scheduling, financial recordkeeping, document preparation, records management, patient registration, payment collection, and customer service. This is an onsite, per-diem position in Chapel Hill, North Carolina, with a standard schedule of 8 hours per week and a day-job work schedule.

Requirements

• High school diploma or GED; a higher-level degree may satisfy this requirement.
• One year of clerical or administrative experience; no experience is required with a bachelor’s or associate degree.
• No licensure or certification is required.
• Prioritize customer needs, take steps to satisfy customers, and resolve customer problems.
• Understand the technical aspects of the job and effectively use Microsoft Office products to produce reports and documents.
• Ability to learn and master the scheduling system.
• Receptive to feedback, willing to learn, and committed to continuous improvement.
• Manage performance to meet expected results and internal and external customer requirements.
• Understand the insurance process and make appropriate customer-focused decisions or referrals.
• Use appropriate interpersonal methods to reduce conflict, reach agreement, and follow through on implementation.

Responsibilities

• Expedite delegated non-routine departmental purchases and may maintain supply inventory.
• May train others using verbal and written communication.
• Perform complex scheduling for providers, staff, facilities, home care, and/or patients, including critical meetings or multiple medical procedures.
• Coordinate meetings, workshops, and other events, including travel, according to predetermined needs.
• Prepare and maintain basic financial records.
• Prepare complex forms, reports, presentations, and other documents using advanced software proficiency; create, proofread, or edit correspondence and documents for internal and external circulation using existing templates.
• Procure and file records, research missing records, post information to records or ledgers, verify accuracy and compliance, and resolve discrepancies by obtaining information and correcting errors.
• Register patients, complete encounter forms, collect patient payments and insurance information, and make appropriate referrals to financial departments; may verify insurance eligibility and prior balances with insurers or UNC Health Care.
• Represent UNC Health Care System with internal and/or external entities concerning budgets, payments, collections, and inventory to accomplish organizational goals.
• Respond to customer inquiries and complaints as a second-level resource in person, by phone, or electronically, including coordinating with third-party providers.

Benefits

• UNC Health benefits are offered. Employees of other North Carolina agencies who currently participate in TSERS or ORP may continue participating in those plans at UNC Health.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED