PD

Healogics•Hazard, KY

About The Position

The Program Director or Program Manager manages and strategically grows the Wound Care Program for the assigned area. The role oversees the Wound Care Center’s day-to-day operations, staff, finances, quality and performance improvement, and community education. It maintains collaborative and consultative relationships with the hospital and other stakeholders and builds effective working relationships between Healogics and the hospital. Employees must follow Healogics and hospital policies, accrediting requirements, applicable federal and state regulations, and CMS guidelines. The position oversees outpatient clinic operations, staffing, financial and revenue-cycle management, referral development and community education, quality improvement, and hospital and physician relationships. It works with hospital and company personnel to ensure resources are available, directs clinical and non-clinical staff, supports performance management, reviews financial results, develops marketing plans, builds referral relationships, monitors quality and satisfaction, and aligns program goals with hospital priorities. The role may require overnight travel. The stated annual salary range is $79,100 to $104,100. The range is an estimate based on qualifications, geography, operational needs, and other permitted considerations.

Requirements

Bachelor’s degree in Business Administration, Healthcare Administration, Nursing, or a related field and at least 1 year of healthcare-industry marketing/community education or clinical operations experience; OR an associate degree in one of those fields and at least 2 years of such experience; OR a high school diploma and at least 4 years of such experience.
Demonstrated knowledge of regulatory and accrediting requirements for healthcare organizations.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Strong interpersonal, verbal, and written communication skills, including group presentation skills.
Strong analytical and quantitative skills.
Strong customer-service and follow-up skills.
Strong organization and time-management skills, with the ability to multitask in a fast-paced environment.
Leadership and teaching skills.
Relationship-building and influencing skills.
Team-building and motivational skills.
Ability to work with Healogics and hospital management.
Budgeting and strategic-planning skills.
Ability to travel overnight.
Ability to meet the stated physical demands, including extended stationary and computer work, frequent computer keying, movement, communication, reading and writing, lifting or moving items up to 20 pounds, pushing/pulling, bending/stooping, reaching/grasping/touching, and travel.

Nice To Haves

Management experience.
Bachelor’s or associate degree in Business Administration, Healthcare Administration, Nursing, or a related field is preferred, subject to the alternative education-and-experience pathways stated in the posting.

Responsibilities

Oversee day-to-day outpatient clinic and wound-care-program operations; assess workflows and implement improvements and best practices.
Coordinate with hospital and company personnel to ensure adequate resources, supplies, equipment, and services; facilitate communication and direct clinical and non-clinical staff work.
Manage direct reports with company and hospital HR, including interviewing, hiring, motivating, coaching, counseling, setting expectations, and conducting performance reviews.
Collaborate with healthcare providers, Wound Care Center providers, and the Medical Director regarding clinic and patient needs.
Manage revenue-cycle activities, monitor reimbursement changes, review financial reports, track ancillary revenue, manage labor and supply costs, and present financial reviews to hospital leadership.
Work with hospital and Healogics marketing teams to develop and carry out strategic marketing and referral-development plans.
Identify referral sources, build customer relationships, maintain nearby physician-practice lists, visit physician practices, provide program information, and document interactions in the Healogics CRM system.
Communicate referral-development goals and related information to company and hospital leadership as needed.
Implement and manage a continuous Performance Improvement Program, integrate it with the partner hospital’s program, and work toward quality indicators.
Participate in hospital committees as appropriate and ensure timely, accurate patient-record and outcomes-database documentation.
Monitor patient, referring-physician, and customer satisfaction; ensure patient-safety guidelines and compliance requirements are followed and concerns can be escalated.
Maintain strong hospital-client relationships, understand and align with hospital goals, meet with hospital and area leadership, and participate in hospital meetings and communications.
Build effective relationships with panel physicians, clinical staff, support staff, and other hospital departments; promote excellent customer service.
Perform other duties as required.