Admin Jobs

About The Position

Requirements

• At least 1 year of experience in healthcare, human services, or social services, or 2 years of customer service experience.
• Ability to communicate effectively in English and Spanish, verbally and in writing.
• Excellent customer service skills and commitment to service excellence.
• Effective verbal and written communication skills.
• Good problem-solving skills and ability to apply critical thinking.
• Initiative and dependability.
• Team orientation and ability to collaborate effectively with others.
• Listening and reading skills, with ability to follow written and verbal instructions.
• Basic computer skills, including proficiency with Microsoft Office applications, keyboard entry, and internet-based applications.
• Attention to detail and a high degree of accuracy.
• Prioritization skills.
• Strong interpersonal skills and ability to establish and maintain effective working relationships with a diverse group of individuals.
• Professionalism, including the ability to remain calm in all situations and show empathy.

Nice To Haves

• Associate degree in a related field.
• Work experience in a call center, community health center, medical or dental clinic, or in the essential functions of the position.
• Experience with patient registration systems and electronic health records.
• Experience using a multi-line telephone system.
• Experience working with and/or knowledge of clinical terminology and health insurance, including Medicare and Medicaid.

Responsibilities

• Answer incoming calls in a timely manner and monitor the call queue for calls on hold.
• Provide information and assistance, and guide patients through the organization in a polite and effective manner.
• Use de-escalation techniques when needed.
• Schedule appointments for medical, behavioral health, and dental providers, nurse visits, and other services requiring scheduling.
• Monitor schedules for errors or overbooking.
• Collect, verify, update, and accurately document patient demographic, billing, and insurance information in the electronic health record.
• Follow protocols to screen and route calls, and send detailed messages through the electronic health record when needed.
• Collect patient payments over the phone.

Benefits

• Generous PTO accrual.
• Eight paid holidays.
• License/certification fee reimbursement for positions requiring clinical licensure or certification.
• Paid time off for continuing education and continuing education reimbursement.
• Tuition reimbursement program.
• 401(k) with company match.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life and disability insurance.
• Flexible spending and health savings accounts.
• Supplemental accident and critical illness insurance.
• Discounted pet insurance.
• PHC Pride rewards program.
• Development and growth opportunities, including training programs.