Admin Supervisor Patient Services PT Days

Trane Technologies•Detroit, MI

11h

About The Position

The Admin Supervisor Patient Services serves as a liaison on a designated shift and as a resource for management and staff. The supervisor provides on-site problem-solving support, facilitates and validates decision-making regarding nursing practice, assists with developing policies and procedures, and participates in educating and developing patient care staff. The role supports continuous improvement, teamwork, and the mission, vision, and values of DMC, while adhering to DMC Customer Service Standards and applicable compliance requirements. On off shifts, weekends, and holidays, the supervisor acts as an administrative liaison among administration, patient care staff, and other departments. The role facilitates patient services and interdepartmental problem-solving, makes staff and patient placement decisions as needed, conducts rounds, monitors staff interactions, and supports patient care and emergency response. The supervisor collaborates with unit management, charge nurses, and other health care disciplines to manage staffing, facilitate transfers, develop staff, and meet unit goals. The position requires availability for call and may involve work at various facilities.

Requirements

Bachelor of Science degree in Nursing, or enrollment/documented intent to complete a BSN within two years, or eight or more years of current equivalent clinical experience.
More than two years of progressively responsible nursing experience.
Licensed to practice as a Registered Nurse (RN) in Michigan.
Analytical ability and clinical knowledge to make recommendations concerning departmental policies, goals, budgets, and staffing needs.
Ability to change work practices, priorities, or procedures and reschedule activities in response to changing conditions.
Ability to work effectively in a complex environment, handle multiple or changing priorities, and manage stress associated with patient care.
Ability to adapt to technologies used in the work environment.
Interpersonal skills to communicate effectively, provide leadership, and develop productive working relationships with departments, medical staff, and the community.
Leadership and educational skills to help meet staff needs in accordance with departmental goals and objectives.
Willingness to make a meaningful contribution to the work environment through behavior and attitude.
Specialized clinical knowledge and analytical ability to facilitate patient care accurately.
Availability for call.

Nice To Haves

Management experience.

Responsibilities

Act as an administrative liaison between administration, patient care staff, and other departments on off shifts, weekends, and holidays.
Make staff placement and patient placement decisions as needed; assign pool and agency staff.
Facilitate and participate in interdepartmental problem-solving on off shifts and weekends.
Maintain visibility and accessibility to staff and promote shared decision-making.
Collaborate with other health care disciplines to provide optimal patient care and facilitate patient services across shifts and weekends.
Interpret and facilitate implementation of hospital and nursing policies and procedures.
Participate in staff development and collaborate with nursing education and research, clinical nurse specialists, unit management teams, and other resources to provide educational programs.
Conduct rounds in patient care areas, evaluate progress toward patient outcomes, and intervene appropriately.
Collaborate with unit management or charge nurses to adjust staffing based on patient population and skill mix.
Monitor staff interactions with patients, families, and the public.
Serve as a resource for patient care.
Respond to emergencies, collaborate with unit staff to ensure adequate staffing, and facilitate patient transfers to appropriate areas.
Assist with staff orientation and training, provide input for staff evaluations, and mentor new staff.
Collaborate with management and staff to meet unit goals.
Initiate disciplinary action when indicated and communicate relevant information to the manager.
Serve on committees and participate in organizational activities as appropriate.
Participate in performance improvement activities, including data collection.
Share accountability with the institution for maintaining competency.
Monitor activities for compliance with laws, government regulations, JCAHO requirements, and DMC policies; implement audit recommendations as directed.
Ensure hospital departments achieve objectives for supplier diversity.