Supervisor, Patient Services

University of Utah Health•Salt Lake City, UT

About The Position

The Supervisor, Patient Services supervises the daily activities of an assigned department, including coordinating in-service and ongoing education, monitoring quality-control and safety processes, hiring and training staff, evaluating performance, and scheduling work shifts. The role supports non-clinical staff who serve patients and families and represent the provider or clinic during visits. These staff interact regularly with patients and families in a non-clinical capacity and help coordinate medical treatment. This position does not provide clinical patient care. University of Utah Health is a patient-focused organization dedicated to enhancing health and well-being through patient care, research, and education. The University is a Level 1 Trauma Center, nationally recognized for academic research, quality standards, and patient experience. Its five hospitals and eleven clinics provide comprehensive services and medical advancement.

Requirements

Associate’s degree in a related field or equivalent.
Three years of experience in a related area.
Ability to work flexible hours, including weekends and holidays.
Ability to quickly learn new procedures and processes.
Ability to prioritize and multitask in a fast-paced environment.
Ability to develop relationships with patients, guests, and co-workers.
Knowledge of HIPAA regulations and ability to protect patient information.
Organization, human-relations, and effective communication skills.
Ability to meet the stated physical and working-condition requirements with or without accommodation.

Nice To Haves

One year of experience in a supervisory capacity.

Responsibilities

Supervise department operations, including interviewing and hiring staff, training, creating work schedules, and distributing work assignments.
Enforce written standards of practice, policies, and procedures, and initiate corrective action when necessary.
Evaluate job performance to ensure department standards are maintained.
Resolve problems, provide support, and expedite service to other hospital departments.
Monitor safety and quality-assurance functions by inspecting processes for completeness and accuracy.
Maintain department records and prepare monthly reports.
Monitor, order, and maintain department supplies and equipment.
Participate in hospital committees and meetings as assigned.
Assist with budget preparation as needed.
Perform additional department duties as assigned.